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Group Lead

5.00 to 8.00 Years   Pune (Maharashtra)   21 Nov, 2024
Wipro Technologies Ltd
Job LocationPune (Maharashtra)
EducationAny Graduate
SalaryAs per Industry Standards
IndustrySoftware Services, Internet/Dot com/ISP
Functional AreaOperations/Customer Service/Telecalling/Backend
EmploymentTypeFull-time

Job Description

  • Identify and grow talent, lead, motivate and coach direct reports in order to establish and develop an effective team; identify outliers and manage the teams performance to continuous KPI achievement
  • Managing day-to-day operations ensure consistent quality and productivity. Ensure consistent performance according to the relevant service level metrics or revenue/funnel goals.
  • Strong communication to ensure quarterly strategy as well as monthly and weekly priorities are understood and adhered to by associates. Able to adjust messaging to different target audiences with to-the-point communication
  • Able to adapt quickly to changes in workflows/processes/procedures/product features
  • Proactively share existing bottlenecks and challenges with quantified impact on operations to allow appropriate prioritization
  • Clearly outline current performance drivers of their market and actions to improve
  • Maintain a professional and personable demeanor at all times
Roles & Responsibilities:
  • Identify and grow talent, lead, motivate and coach direct reports in order to establish and develop an effective team; identify outliers and manage the teams performance to continuous KPI achievement
  • Managing day-to-day operations ensure consistent quality and productivity. Ensure consistent performance according to the relevant service level metrics or revenue/funnel goals.
  • Strong communication to ensure quarterly strategy as well as monthly and weekly priorities are understood and adhered to by associates. Able to adjust messaging to different target audiences with to-the-point communication
  • Able to adapt quickly to changes in workflows/processes/procedures/product features
  • Proactively share existing bottlenecks and challenges with quantified impact on operations to allow appropriate prioritization
  • Clearly outline current performance drivers of their market and actions to improve
  • Maintain a professional and personable demeanor at all times
Qualifications:
  • Graduate
  • Order Management (Comms)
  • Group Leader B2 Voice 24/7 US Time Zone
  • Graduate
  • 5 Years BPO Experience in Networking domain
  • Presentation, Stakeholder Management, People Management
Locations: Group Lead Pune, IndiaDOP: 3108716

Keyskills :
team leadership performance management strong communicationworkflow adaptability stakeholder management bpo service level group lead metrics

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