Lead, Infra EUC

Job Description

About Northern Trust:Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the worlds most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the worlds most sophisticated clients using leading technology and exceptional service.EUC Lead, End User ComputingNorthern Trust is seeking a well-versed engineer with experience supporting Windows and OSX technologies to join the End User Computing area within the Digital Workplace Technology organization. The ideal candidate is an expert IT end user engineer who has proven experience designing, developing, integrating/implementing, and maintaining standards for an end user delivery model with a thorough understanding of the supporting technologies. As an engineer within the Digital Workplace Technology team, this role contributes to the development and enhancement of digital workspace solutions that enable our on-site and remote workforce, not just for the Windows and Apple platform, but for end user computing.Responsibilities

• Architecting, deploying, and supporting Microsoft Modern Management platforms which includes Intune, SCCM, Cloud Management Gateway, Windows Autopilot, Co-management, MEM and Azure Portal as well as MDM for the MAC/OSX infrastructure integrated between JAMF and Microsoft Intune.
• Ensures the highest level of security and availability of associated systems, applications, and infrastructure through alignment to STIG/CIS guidelines, maintaining practices/processes for monitoring, alerting and remediating noncompliance and/or vulnerabilities, identifying trends and assess opportunities to improve capabilities, processes, and execution to meet changing needs and requirements of a vigorous enterprise support model.
• Manage evaluation, installation, integration, testing, and performance monitoring of the infrastructure and related software products in support of a multi-client, multi-vendor systems software/hardware environment (i.e., laptops, desktops, iMacs, MacBooks, Mac Pro laptops).
• Provides technical analysis of requirements necessary for the protection of all information processed, stored, or transmitted by systems.
• Apply expertise across all aspects of the end user service design framework to deliver a superior experience that is scalable, sustainable, supportable, and aligned to future state.
• Ensure compliance for controls, standards, device posture, MFA, detailed infrastructure solutions/repeatable patterns (build-kits) for non-production and production environments, transitioning knowledge to infrastructure operations, and other various levels of global technical support.
• May act as Project Leader and/or serve as an expert resource/point of contact within the group for partner, committee, or management interactions.

Required Skills/Qualifications

• Bachelors Degree or higher in relevant field or equivalent work experience.
• Related technology certifications a plus: e.g., ITIL certifications, engineering certifications.
• Overall 10-11 years of Industry experience.
• 6-7 years engineering experience with:
  • Infrastructure design, architecture, setup, implementation, transition, and maintenance of on-prem, cloud and hybrid cloud enterprise infrastructure and support model implementations on related platforms.
  • Management points/Site servers, Distribution points, WSUS and patch management via SCCM.
  • Microsoft Endpoint Management - Responsible for device management, maintaining the Intune/Autopilot environment OSD creation/maintenance, application packaging/deployment, Windows patching, hardware specs, device management, policy creation/mgmt., Autopilot, Co-management, Conditional Access, device policies, and supporting technologies, e.g., AD/GPO/Azure cloud integration, authentication, LAN, WAN, voice network environments, routing protocols, various technology architectures including TCP/IP, DHCP, DNS, LAN, WAN, Wireless, VPN, peripherals, packaging, PowerShell/ ZSH / Bash scripting, etc.
  • Azure Active Directory and Office 365, Security (LAPS, BitLocker, Windows Hello for Business, Certificate 802.1X).
  • Apple device management and compliance, software alternatives, and related technologies/components including but not limited to Apple Business Manager, DEP, VPP, Apple Configurator, MySQL, VMware & Windows server.
  • M365 Security Products (Microsoft Defender ATP, MDAV, Azure RMS).
  • Microsoft Windows 10 Security and Management (BitLocker, MBAM, Device Guard, Credential Guard).
  • End point conferencing platforms like Microsoft Teams, Cisco Jabber, Cisco WebEx, and Zoom.
  • Global technology experience working with various towers and teams.
  • Experience with maturing operations and engineering processes, documentation, monitoring capabilities, and queue workflow.
  • ITSM model (Service Now integrations a plus).
• A self-starter with a passion for technology, teamwork, overcoming challenges, prioritization, problem-solving, diagnosis/troubleshooting & providing exceptional customer service.
• Strong adaptation skills including the ability to communicate at all levels, analytical ability, strong judgment and management skills, and the ability to work effectively with partners, vendors, IT and operational leaders.

Working with Us:As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose. Wed love to learn more about how your interests and experience could be a fit with one of the worlds most admired and sustainable companies! Build your career with us and apply today. #MadeForGreaterReasonable accommodationNorthern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com. We hope youre excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people. Apply today and talk to us about your flexible working requirements and together we can achieve greater.Locations: Pune, India

Keyskills :
microsoft endpoint management infrastructure design security compliance apple device management itsm model experienceosd sccm project leader active directory powershell office 365 gpo vmware webex bash scripting wsus enterprise support