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Resident Engineer Entr Service Assurance ( 82693686 )

2.00 to 5.00 Years   Pune (Maharashtra)   27 May, 2025
Reliance Jio Infocomm Limited
Job LocationPune (Maharashtra)
EducationBE/ B.Tech (Engineering)
SalaryAs per Industry Standards
IndustryIT-Hardware/Networking, Telecom
Functional AreaOperations/Customer Service/Telecalling/Backend
EmploymentTypeFull-time

Job Description

Posted Date:24 Apr 2025Function/Business Area:Customer ServiceLocation:PuneJob Responsibilities:

  1. Ability to work with various internal stakeholders and get the SR resolved on priority.
  2. Able to do the FLT with the customer branch end stakeholders.
  3. Coordinate with internal JIO teams ESOC, ENOC, Field, NHQ teams for faster resolution of fault.
  4. Reporting of link status Daily / weekly / monthly wise & ensure to maintain the customer link uptime.
  5. Constant communication and interaction with customer IT/SPOC for all service-related issues/ delivery.
  6. DC/DR link monitoring and do escalation internally for quick restoration.
  7. Handle customer escalation and feedback effectively in a time-bound manner.
  8. Release the tracker on fault management to customer as well as internal stakeholders.
  9. Work on SLA bound and get the monthly/ Quarterly reports.
  10. Link monitoring and FT life cycle management on various scenarios.
  11. Helping Jio team to better stakeholder management at Customer end.
Education Requirement:Graduate (B.E)CCNA CertificationExperience Requirement:2 - 5 yearsSkills & Competencies:
  1. Customer Focused
  2. Good Management Quality
  3. People Management
  4. Good Oral and Written Communication
Please update your profile and upload resume to apply.Location Map:Pune

Keyskills :
customer focused people management stakeholder coordination fault management communication skills

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