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Team Leader/Sr Team Leader/Team Manager

8.00 to 10.00 Years   Pune (Maharashtra)   29 Jan, 2025
ap moller-maersk shipping
Job LocationPune (Maharashtra)
EducationMBA/ PGDMAny Graduate
SalaryAs per Industry Standards
IndustryLogistics/Freight Forward/Distribution/Courier, Marine/Aviation/Military/Mining/Shipping
Functional AreaOperations/Customer Service/Telecalling/Backend
EmploymentTypeFull-time

Job Description

OpportunityWe are hiring Team Leaders from the customer service background. Below mentioned is the brief summary for your kind reference.

  • Candidate should be from Customer Service Background.
  • 8-10 Plus Years of overall experience
  • Team Handling & Stakeholder management experience
  • BPO Experience is Must
  • Job Location - Pune - Viman Nagar
  • Span of Control - 10
We are looking for a Team Leader who has got relevant experience in managing customer-centric teams in Finance operations outset in the SCM portfolio.We are looking for:
  • Team Lead who can independently handle the customer service segment of an entity of smaller size and little complexity in a BU or for all offshored processes to GSC with a Finops mindset.
  • Manages a team to deliver the day-to-day activities.
  • Excellent knowledge in Accounting Principles.
  • Should have the knack to identify the errors.
  • Preferred Six Sigma certifications.
  • Should have prior work experience in an SAP Environment.
  • Responsible for the day-to-day activities of your team.
  • To assist with monitoring the financial performance of the team.
  • Preparation of current financial reports and forecasts for future business growth including.
  • To assist in the management of all accounting procedures and systems used by the organization.
  • Participate in the assessment of the long-term P&L trends and review prospects for future growth of the team and monitoring improvement areas.
  • Comply with all financial and legal requirements, responsibilities, and obligations.
Candidate should possess:
  • Excellent communication skills.
  • Team management skills is a must.
  • Preferred candidates from logistics background.
  • Knowledge in Gallup / NPS (Not mandatory).
  • Candidate should be customer-centric.
  • Preferably Shipping / Logistics background / Procurement side.
  • Know-how on SCM works.
  • 3-4 Years of team handling experience is must.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.Team Leader Locations
  • Full-time
  • Location: Pune, IN
  • Posted: Today

Keyskills :
team management customer service stakeholder management accounting principles sap knowledgeleave communication skills

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