Senior Business Program Manager

Job Description

OverviewMicrosofts mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.Our mission in Small and Medium Business (SMB) Digital Sales is to help customers achieve more with the Microsoft cloud by building a global, digital-led organization. We focus on Small and Medium Businesses (SMB), aiming to provide the best digital platform worldwide. As part of our SMB Business Operations team, you will support Digital Sales teams to deliver excellent experiences and collaborate across teams while embracing values like diversity and inclusion, wellbeing, sustainability, giving, and learning. Explore our organization if you are passionate about customer-focused, digital-first solutions.Our team supports fiscal year (FY) planning, business program management and improvement for our digital sales teams. This Senior Business Program Manager role offers a chance to join a diverse, dynamic team transforming Microsofts sales approach to small and medium businesses. Work with top industry talent, collaborate across teams, and impact millions worldwide.QualificationsRequired Qualifications:

• Bachelors Degree in Business, Operations, Finance or related field AND 4 years work experience in program management, process management, process improvement OR equivalent experience.
• PROSCI Change Management certification or similar certification
• 2 years work experience in an environment that requires deep analytical skills and ability to use data to drive meaningful business decisions

Preferred Qualifications:

• MBA or at least 2 years work experience in Management Consulting
• PROSCI Change Management certification or similar certification
• 3 years work experience in an environment that requires deep analytical skills and ability to use data to drive meaningful business decisions

Business Program Management IC4The typical base pay range for this role across the U.S. is USD $94,600 - $183,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $122,000 - $200,500 per year.Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: Microsoft Careers.Microsoft will accept applications for the role until December 4, 2024.ResponsibilitiesAs a Business Program Manager for SMB, you will be a Change Management champ supporting our digital sales by driving FY planning and landing, executing business programs, setting up new sales pilots, and running seller enabling initiatives. You will assess business health to suggest improvements and manage change with global sales teams to ensure alignment with evolving business needs. This role requires operationalizing sales strategy, driving growth, and accelerating digital sales transformation through strategic thinking, problem solving, operational rigor, change management, and sales enablement.Business Program Planning and Design

• Performs business program landscape research and analysis, forecasting, and examines business trends
• Monitors sales performance to define/prioritize Correction of Errors and drive their execution and identifies revenue driver opportunities
• Collaborates with stakeholders to define customer targeting and engagement orchestration
• Works with cross-functional stakeholders to design and operationalize new SMB sales motions and pilots

Business Program Excellence and Execution

• Partners with key stakeholders for FY planning, landing and execution.
• Enables field execution of sales campaigns and assess performance to drive optimization
• Evangelizes availability of sales programs and assess their business impact
• Maintains and land a single source of programs and campaigns available for our Digital Sales team

Business Program Management

• Manages complex projects from beginning to end and communicates status & risk to relevant stakeholders, and holds them accountable risk mitigation plans
• Aligns stakeholder efforts to business impact
• Drives buy in and adoption of processes, tools and business priorities by following appropriate Change Management methodologies
• Leads monthly business review (MBR) and runs rhythms regularly to identify what is working and what is not

Business Program Evaluation and Improvement

• Surfaces insights and execute initiatives to improve role efficiency
• Partners stakeholder organizations to execute demand generation, signal optimization and revenue acceleration initiatives
• Runs feedback channels to identify seller pain points and roadblocks to address with stakeholders

Locations

• Redmond, Washington, United States

Keyskills :
business program management process improvement change management data analysis stakeholder collaboration global sales digital sales smb sales programs demand generation sales campaigns business operations strategic thinking build