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Level 3 expert Technology Support

Fresher Thiruvananthapuram, Kerala 06 Jan, 2026

Job Location	Thiruvananthapuram, Kerala
Education	Not Mentioned
Salary	Not Disclosed
Industry	IT Services & Consulting
Functional Area	Not Mentioned
EmploymentType	Full-time

Job Description

As a suitable candidate for the 3rd tier expert technology support role in service delivery operations and projects, your responsibilities will include:- Providing 3rd tier support and solutions for escalated technical issues across Platform/System/Data- Training and enabling the SDOs to handle and contain issues at their levels- Acting on tickets raised by SDOs/ Project BAs that were not solved at the ground level- Working on tighter SLAs to ensure the overall SLA of service delivery- Analyzing the issue tickets offline from logs and online with direct log-in, based on the severity of the highlighted issue- Providing the on-ground execution team with MoP for resolution- Working closely with L&D to keep SDOs updated on new functionalities and developments in the Product- Creating and maintaining KDB for troubleshooting issues/new configurations to empower and enable SDOs in terms of knowledge levels in the long term- Enhancing knowledge levels about the product enhancements through continuous learning from the engineering development team- Ensuring minimal/no slippage and escalations to 4th level support- Coming up with suggestions for improving the product and partnering with Engg/Product management team for implementation of the sameEssential skills for this role include deep/expert level Platform/Systems/DB knowledge, being business-sensitive, and skillful in the assigned technology area simultaneously. Additionally, proficiency in Java, SOA, Cloud, Big Data, SQL, and Oracle is required.Behavioral competencies such as communication skills, analytical problem-solving skills, and time management are essential for success in this role.As a Manager - Support, your key skills should include operations, service delivery, Java, SOA, Cloud, Big Data, Hadoop, Product Support, Application Support, Level 3 Support, Level 2 Support, and Analytics.Education requirements for this role include being a graduate in any field.For more information or to apply, please contact hidden_email.,

Keyskills :
JavaSOACloudBig DataSQLOracleHadoopProduct SupportApplication Support

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