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Level 3 expert Technology Support for Service Delivery Operations, Projects

5.00 to 9.00 Years   Thiruvananthapuram, Kerala   24 Jun, 2025
Augusta Infotech
Job LocationThiruvananthapuram, Kerala
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT Services & Consulting
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    Hiring, suitable candidates for 3rd tier expert technology support for service delivery operations and projects. Mandatory to have relevant experience in any Software Product Support at L2/L3 level or in Application Support.Responsibilities:-3rd tier support/solution providers for escalated technical issues across Platform/System/DataTrain and enable the SDOs to handle and contain issues at their levels.Acts on tickets raised by SDOs/ Project BAs, which were not solved at the ground levelWorks on tighter SLAs which will ensure the overall SLA of service deliveryAnalyze the issue tickets offline from logs and online with direct log in, based on severity of the highlighted issueProvide the on ground execution team with MoP for resolutionWork closely with L&D to keep SDOs updated on new functionalities and developments in the ProductCreate and maintain KDB for troubleshooting issues/ new configurations, in order to empower and enable SDOs in terms of knowledge levels in long termEnhance knowledge levels about the product enhancements through continuous learning from engineering development teamEnsure minimal/ no slippage and escalations to 4th level supportCome up with suggestions for improving the product and partner with Engg/Product management team for implementation of the sameEssential skillsDeep/Expert level Platform/Systems/DB knowledgeBeing business sensitive and skillful in assigned technology area simultaneouslyJava, SOA, Cloud, Big Data, SQL, OracleBehavioral CompetenciesCommunication skillsAnalytical problem solving skillsTime managementRequired Skills and ExperienceIndustry:IT/Computers-SoftwareRole:Manager - Supportkey Skills :Operations, Service Delivery, Java, SOA, Cloud, Big Data, Hadoop, Product Support, Application Support, Level 3 Support, Level 2 Support, AnalyticsEducation :Any GraduateEmail ID:hidden_email,

Keyskills :
JavaSOACloudBig DataSQLOracleHadoop

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