Senior Service Delivery Manager

Job Description

As an experienced professional with 15 - 25 years of expertise in IT Infrastructure & Security projects, you will be responsible for owning end-to-end delivery across Data Center, Cloud, Network, Endpoint, and Security domains. Your key responsibilities will include:- Demonstrating proficiency in Delivery Management and strong technical expertise in Wintel, Storage, Network, ITIL, Agile methodologies, Service Management, and NBFC customer environments.- Providing technical guidance on complex architectures involving hybrid cloud, data center operations, network infrastructure, endpoint management, and security operations.- Staying updated with the latest technology trends in cybersecurity, automation, and cloud operations.- Partnering with architecture and engineering teams to optimize performance, availability, and security.- Handling projects valued at USD 20 million or above and possessing good knowledge of P&L, EBITDA, and commercial metrics.- Managing PAN India accounts, overseeing third-party service providers, and having proven experience in the BFSI domain.- Serving as the primary point of contact for client delivery and relationship management.- Conducting regular service reviews and governance meetings with clients.- Translating client requirements into delivery roadmaps and actionable project plans.- Identifying and driving opportunities for service expansion, upselling, and cross-selling within existing accounts.- Supporting proposal development, RFP/RFI responses, and solution presentations.- Collaborating with pre-sales and solutioning teams on new initiatives.- Leading and mentoring multi-disciplinary delivery teams across geographies.- Fostering a performance-driven culture with a focus on upskilling, certifications, and retention.- Conducting resource planning, performance reviews, and talent engagement activities.- Ensuring compliance with defined SLAs, KPIs, and quality standards.- Leading incident, problem, and change management processes and driving root cause analysis (RCA) for major issues.- Demonstrating strong leadership, communication, and stakeholder management skills.- Applying a strategic mindset with a hands-on approach to solving technical challenges.- Showcasing a proven track record in managing complex IT infrastructure projects and leading high-performing teams.- Balancing customer satisfaction, delivery efficiency, and profitability with a business-savvy approach.Preferred technical skills for this role include experience with Virtualization technologies (e.g., Hyper-V), Public Cloud platforms (AWS, OCI), Cisco and Fortinet firewalls, SIEM/SOC operations, Intune/SCCM, and ITIL frameworks for service delivery.About UST:UST is a global digital transformation solutions provider with a focus on innovation and agility. With over 30,000 employees in 30 countries, UST partners with clients to embed innovation and make a real impact through transformation, touching billions of lives in the process. As an experienced professional with 15 - 25 years of expertise in IT Infrastructure & Security projects, you will be responsible for owning end-to-end delivery across Data Center, Cloud, Network, Endpoint, and Security domains. Your key responsibilities will include:- Demonstrating proficiency in Delivery Management and strong technical expertise in Wintel, Storage, Network, ITIL, Agile methodologies, Service Management, and NBFC customer environments.- Providing technical guidance on complex architectures involving hybrid cloud, data center operations, network infrastructure, endpoint management, and security operations.- Staying updated with the latest technology trends in cybersecurity, automation, and cloud operations.- Partnering with architecture and engineering teams to optimize performance, availability, and security.- Handling projects valued at USD 20 million or above and possessing good knowledge of P&L, EBITDA, and commercial metrics.- Managing PAN India accounts, overseeing third-party service providers, and having proven experience in the BFSI domain.- Serving as the primary point of contact for client delivery and relationship management.- Conducting regular service reviews and governance meetings with clients.- Translating client requirements into delivery roadmaps and actionable project plans.- Identifying and driving opportunities for service expansion, upselling, and cross-selling within existing accounts.- Supporting proposal development, RFP/RFI responses, and solution presentations.- Collaborating with pre-sales and solutioning teams on new initiatives.- Leading and mentoring multi-disciplinary delivery teams across geographies.- Fostering a performance-driven culture with a focus on upskilling, certifications, and retention.- Conducting resource planning, performance reviews, and talent engagement activities.- Ensuring compliance with defined SLAs, KPIs, and quality standards.- Leading incident, problem, and change mana

Keyskills :
VirtualizationNetworkingFirewallSIEMSOC