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Officer - AO&CS

1.00 to 4.00 Years   Thiruvananthapuram (Kerala)   24 Apr, 2025
Job LocationThiruvananthapuram (Kerala)
EducationCS (Company Secretary)Any Graduate
SalaryAs per Industry Standards
IndustryConsulting Services
Functional AreaHR/PM/IR/Training
EmploymentTypeFull-time

Job Description

Eligibility Criteria:

  1. For any experience of 1 year (non-aviation in service industry or aviation industry) 12/ Diploma is mandatory
  2. Graduation is mandatory for freshers and degree certificate is essential.
  3. Candidates should not have any visible tattoos.
  4. Candidates must be flexible of working in rotational shifts including Night shifts.
  5. Aspirants of Ground staff only (Security / Customer Service / Ramp).
  6. Right grooming is mandatory for the interview (Business Formal wear for male and female applicants).
  7. Updated hard copy Resume with correct Mobile # & Email ID mentioned on it & a passport photo stapled to the resume.
  8. Previous employment letters / experience certificates are required to be submitted and AEP surrender copy is mandatory for Aviation experience.
JOB DESCRIPTION: Officer AO&CS in the role of Customer ServiceJob Purpose:To carry out safe and secure on-time operations in accordance with the ground operations manual and all applicable procedures.Key Responsibilities and Accountabilities:Assist customers through all procedures related to arrivals & departures in the following activities.Reservations & Ticketing:
  • Making reservations across the counter
  • Selling of tickets
  • Remitting cash to the concerned department
  • Answering customer queries over the telephone
Departures:
  • Attend the preflight and post-flight briefings
  • Setting up of check-in counters
  • Screening of checked-in baggage
  • Maintain high quality of Check-in procedures
  • To assist customers with special requests
Arrivals:
  • To assist customers with special requests
  • To assist customers with mishandled / damaged baggage. Prepare all required reports for the same
  • Co-ordinate with the baggage vendor for the damaged bags
  • Follow up with the en-route stations regarding lost baggage
Post Flight Departure:
  • Filing of all necessary flight papers
  • Any other responsibility assigned by the management from time to time
At IndiGo, we believe in the innate strength of an energetic, diverse, and inclusive workforce, where the viewpoints and life experiences of our employees help us foster strong connections with all our customers.Our diversity, equity, and inclusion efforts are designed to attract, nurture, and advance the lives of our employees and customers irrespective of their but not limited to - gender, race, color, religion, caste, creed, ethnicity, origin, language, social and economic status, sexual orientation, differently-abled status, marital status, nationality, age, family status, and maternity status.Locations - Thiruvananthapuram, KL, IN

Keyskills :
customer service ticketing operations baggage handling reservation management shift flexibility screening workforce interview

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