Executive / Manager - Customer Success

Job Description

As an employee at iServeU, you will be part of a dynamic team that provides a cloud-native, microservices-enabled platform to banks, NBFCs, Fintech, and other regulated entities. With over 5000 product configurations and 1200 microservices, we process 2500 transactions per second using cutting-edge technology. Our customer base includes Fintech start-ups, top-tier private banks, and PSU banks across five countries, empowering over 20 banks and 250 enterprises globally.Your main responsibilities will include:- Developing and executing strategies to expand the customer base within the assigned category of merchant customers.- Identifying and pursuing new business opportunities through proactive outreach, networking, and relationship building.- Serving as the primary point of contact for assigned merchant customers, understanding their needs, challenges, and objectives to propose tailored solutions.- Creating pitch decks, product documents, and RFP responses to effectively communicate our value proposition.- Collaborating with internal product and engineering teams to influence the companys product strategy and roadmap.- Building and maintaining strong relationships with key stakeholders within customer organizations.To excel in this role, you should:- Be fanatical about customer success and driving long-term customer value.- Have a proven track record of driving customer success at all levels.- Handle stressful situations and deadline pressures well.- Be highly data-driven with a commitment to progress and consistent engagement with customers.- Possess excellent verbal and written communication skills and the highest level of integrity.- Be able to understand customer requirements and identify upsell and cross-sell opportunities.- Have 3 to 6 years of experience in Customer Relationship Management or Sales account management.Join us at iServeU and be part of a team dedicated to innovation, customer success, and growth. As an employee at iServeU, you will be part of a dynamic team that provides a cloud-native, microservices-enabled platform to banks, NBFCs, Fintech, and other regulated entities. With over 5000 product configurations and 1200 microservices, we process 2500 transactions per second using cutting-edge technology. Our customer base includes Fintech start-ups, top-tier private banks, and PSU banks across five countries, empowering over 20 banks and 250 enterprises globally.Your main responsibilities will include:- Developing and executing strategies to expand the customer base within the assigned category of merchant customers.- Identifying and pursuing new business opportunities through proactive outreach, networking, and relationship building.- Serving as the primary point of contact for assigned merchant customers, understanding their needs, challenges, and objectives to propose tailored solutions.- Creating pitch decks, product documents, and RFP responses to effectively communicate our value proposition.- Collaborating with internal product and engineering teams to influence the companys product strategy and roadmap.- Building and maintaining strong relationships with key stakeholders within customer organizations.To excel in this role, you should:- Be fanatical about customer success and driving long-term customer value.- Have a proven track record of driving customer success at all levels.- Handle stressful situations and deadline pressures well.- Be highly data-driven with a commitment to progress and consistent engagement with customers.- Possess excellent verbal and written communication skills and the highest level of integrity.- Be able to understand customer requirements and identify upsell and cross-sell opportunities.- Have 3 to 6 years of experience in Customer Relationship Management or Sales account management.Join us at iServeU and be part of a team dedicated to innovation, customer success, and growth.

Keyskills :
Customer Relationship ManagementNetworkingRelationship BuildingProduct StrategyUpsellingCustomer SuccessSales Account ManagementMarket Trends AnalysisRevenue GrowthRenewals Management