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People Connect Associate

1.00 to 2.00 Years Costa Rica (Costa Rica) 14 May, 2025

Job Location	Costa Rica (Costa Rica)
Education	Any Graduate
Salary	As per Industry Standards
Industry	CRM/CallCentres/BPO/ITES/Med.Trans, Financial Services/Stockbroking
Functional Area	IT Software : Software Products & Services
EmploymentType	Full-time

Job Description

Location(s): MIS Support Center, 4th floor, East Tower, Eurocenter Business Center, in front of Cenada, Heredia, 40104, CRLine Of Business: Human Resources(HR)Job Category: Corporate ServicesExperience Level: Experienced HireAt Moodys, we unite the brightest minds to turn todays risks into tomorrows opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they arewith the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.Skills and Competencies

1-2 Years of experience in Human Resources, Customer Service or data related field
Strong oral, written and interpersonal communication skills in English (English required)
Excellent customer service skills
Passion for building effective HR processes and data analysis that deliver exceptional user experiences
Understanding of end-to-end user experience for HR processes
Ability to use existing procedures to solve routine or standard problems (problem solving skills)
Business driven team-oriented demeanor (ability to work within a Team)
Ability to prioritize, work collaboratively, and thrive in a fast-paced environment adapting to new technologies when needed
Sound judgement and discretion with sensitive information, escalating when appropriate
Effective listening and growth mindset to service a diverse employee population
Commitment to continual process improvement

Education

Bachelors degree or equivalent

Responsibilities

Review data and troubleshoot process and inquiry resolutions to improve quality, efficiency and employee experience.
Support operational work across the Moodys People Team to drive efficient and consistent processes.
Remain informed with current and innovative People practices, improving effectiveness of HR processes.
Act as an inclusive, employee centric, and support champion team member that embodies and reflects Moodys culture throughout workstream.
Leverage knowledge bases to provide consistent and attentive customer service to Moodys employees.
Provide guidance to employees on basic inquires across all areas of the employee lifecycle, tracking all cases through ServiceNow, in a timely and thoughtful manner.
Direct employees to the appropriate resources when needed. Escalate cases after reviewing against team guidelines, if further assistance is determined.
Support prioritized employee cases when raised within the time zone.
Establish strong working relationships across operations global and regional teams to support technology and HR processes.
Process, verify and maintain documentation relating to all aspects of the employee life-cycle.

About the TeamPeople Connect is part of the umbrella of People Services and Solutions, and the Costa Rica hub is one of three hubs supporting Moodys employees and managers, with a direct focus on Americas employees, and overseeing employee life-cycle matters as well as employee and manager questions.#LI-HybridMoodys is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law. Candidates for Moodys Corporation may be asked to disclose securities holdings pursuant to Moodys Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.Locations - Location(s): MIS Support Center, 4th floor, East Tower, Eurocenter Business Center, in front of Cenada, Heredia, 40104, CRLine Of Business: Human Resources(HR)Job Category: Corporate ServicesExperience Level: Experienced Hire

Keyskills :
data analysis customer service problem solving communication skillsprocess improvement servicenow

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