Assistant Service Manager

Job Description

As an Assistant Service Manager at our company, you will play a crucial role in supporting the daily operations of the EV service department. Your strong understanding of electric vehicles (EVs) will be vital in ensuring a high level of efficiency and customer satisfaction.Key Responsibilities:- Oversee day-to-day operations of the EV service department, ensuring smooth workflow.- Greet and assist customers, schedule service appointments, and listen to their concerns.- Provide accurate service estimates and explain repair details clearly to customers.- Collaborate closely with EV-certified technicians for proper diagnosis and timely completion of work.- Monitor service workflow to maintain efficiency and quality standards.- Assist with warranty claims and ensure accurate documentation.- Stay updated on EV technologies, recalls, and manufacturer service bulletins.- Resolve customer issues promptly and escalate complaints to the Service Manager when needed.- Help in training service advisors and technicians on EV-specific service procedures.- Ensure compliance with safety and environmental regulations, especially regarding high-voltage systems.Qualifications:- High school diploma or equivalent (Associates or Bachelors degree preferred).- 3 years of automotive service experience (EV experience preferred).- Previous experience as a service advisor or assistant service manager is advantageous.- Strong knowledge of EV systems, diagnostics, and service procedures.- Excellent communication, leadership, and customer service skills.- Ability to multitask and manage time effectively in a fast-paced environment.- Proficiency with dealership management systems (DMS) and EV service software.- Valid drivers license and a clean driving record.In addition to the job responsibilities and qualifications, the company offers competitive benefits including:- Competitive salary with performance bonuses.- Health insurance coverage.- Paid time off, holidays, and ongoing EV training for professional development.Please note that the work location for this position is in person. As an Assistant Service Manager at our company, you will play a crucial role in supporting the daily operations of the EV service department. Your strong understanding of electric vehicles (EVs) will be vital in ensuring a high level of efficiency and customer satisfaction.Key Responsibilities:- Oversee day-to-day operations of the EV service department, ensuring smooth workflow.- Greet and assist customers, schedule service appointments, and listen to their concerns.- Provide accurate service estimates and explain repair details clearly to customers.- Collaborate closely with EV-certified technicians for proper diagnosis and timely completion of work.- Monitor service workflow to maintain efficiency and quality standards.- Assist with warranty claims and ensure accurate documentation.- Stay updated on EV technologies, recalls, and manufacturer service bulletins.- Resolve customer issues promptly and escalate complaints to the Service Manager when needed.- Help in training service advisors and technicians on EV-specific service procedures.- Ensure compliance with safety and environmental regulations, especially regarding high-voltage systems.Qualifications:- High school diploma or equivalent (Associates or Bachelors degree preferred).- 3 years of automotive service experience (EV experience preferred).- Previous experience as a service advisor or assistant service manager is advantageous.- Strong knowledge of EV systems, diagnostics, and service procedures.- Excellent communication, leadership, and customer service skills.- Ability to multitask and manage time effectively in a fast-paced environment.- Proficiency with dealership management systems (DMS) and EV service software.- Valid drivers license and a clean driving record.In addition to the job responsibilities and qualifications, the company offers competitive benefits including:- Competitive salary with performance bonuses.- Health insurance coverage.- Paid time off, holidays, and ongoing EV training for professional development.Please note that the work location for this position is in person.

Keyskills :
customer serviceworkflow managementrecallssafety regulationselectric vehicles EVstechnician coordinationservice estimateswarranty claimsEV technologiesmanufacturer service bulletins