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Assistant Manager - Operations

Fresher Mumbai City, Mira Bhayandar 28 Sep, 2025

Job Location	Mumbai City, Mira Bhayandar
Education	Not Mentioned
Salary	Not Disclosed
Industry	BPO / Call Center
Functional Area	Customer Service (Domestic)
EmploymentType	Full-time

Job Description

Location: Bhayandar | Experience: 8 Years | Qualification: GraduateAre you a results-driven operations leader with a passion for team performance and customer experience Join us as an Assistant Manager Operations and help drive excellence in our voice process function.Key Responsibilities:Lead and manage voice process executives and team leadersMonitor KPIs, analyze performance data, and implement improvement strategiesDrive outbound sales performanceEnsure compliance with quality standards and company policiesConduct and present Weekly/Monthly Business Reviews (WBR/MBR)Manage client communication and escalationsWhat Were Looking For:We require someone who has experience in handling an inbound center (Preferably a 7 day working process with more than 9 hours of daily operational window) & has knowledge of all the Inbound core KPIs with some sales experience.8 years in voice process operations (2 years in a supervisory role)BPO or insurance industry background preferredStrong leadership, communication, and analytical skillsProficient in MS Office & CRM systemsInterested Send your resume to minakshi.shettigar@epicentertechnology.comalong with the following detailsTotal Experience (On paper AM exp):-Current CTC:-Expected CTC:-Notice Period:-Location:-

Keyskills :
operations managementcross sellingcustomer servicebpo operations managementdomestic bpoteam managementcommunication skills

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