Senior Customer Success Manager, DX

Job Description

Our CompanyChanging the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!Creativity for AllAdobe is a place where exceptional people work dont just take our word for it, our employees have recently voted on the Great Place to Work list for the 10th consecutive year! Were proud to offer market leading employee benefits designed to suit your lifestyle. Some of the great benefits include health insurance, global days off, wellness fund, market-leading parental leave, access to our Employee Stock Purchase Program and programs designed to help continue to build your career. We also proudly empower our employees to get involved with corporate social responsibility and offer a broad range of opportunities to make a bigger impact through philanthropy, employee, and community engagement.We know that people are the differentiator in our business, and thats why we want to meet you.The OpportunityWe are hiring for a Customer Success Manager to join our Digital Experience Team based out of Korea. In this role you will excel in the following areas:Customer Leadership

• Evaluate interactions with key customers to gather feedback for improving Adobe products and services.

Execution for Results

• Partner with the sales management team to align on vertical objectives and achieve and exceed value realization, retention & customer goals.
• Ensure the team is delivering on Ultimate Success objectives and driving outstanding key deliverables including Strategic Business Reviews, Value Realization Strategy & Mutual Action Plans with customers.

Expertise & Thought Leadership

• Drive thought leadership and grow as a leader in one of the most exciting and dynamic technology fields today.
• Contribute thought leadership and standard methodologies, both internally and externally, around business transformation.

Executive Presence and Influence

• Engage broadly across the Customer and Adobe organizations from management through to C-Level/Influencer as required.

Scale & Continuous Improvement

• Complete innovative, repeatable, measurable Customer Success programs.
• Implement a process for continuous improvement, driven by user and customer insights, feedback, and industry research.

What you need to succeed:

• Bachelors Degree or equivalent required and an additional degree is beneficial
• 10 years of experience in customer success, relationship management, or management consulting organization with demonstrated, quantifiable experience delivering on significant business value
• Strong executive presence, including the ability to effectively partner with and influence client executives and be a credible and effective C-level advisor
• Creative problem-solving skills, including the ability to understand the impact and intersection of people, processes, and technical changes and to articulate high-level solutions to address business problems
• Proven organizational and prioritization skills and an ability to work in a highly matrixed environment
• Outstanding executive-level interpersonal and written communication skills, with the ability to effectively navigate difficult conversations and mediate to healthy outcomes
• Strong understanding of Adobe products, capabilities, and efficient use cases
• High degree of intellectual curiosity and ability to absorb new concepts quickly
• High level of energy and personal drive
• Willingness to travel up to 25 PERCENT of the time

Adobe for AllAdobe strives to create an environment where our employees can do their best work and drive their career growth and development based on their personal goals. From fair-pay practices to Employee Networks and programs designed to make everyone feel included, were committed to fostering a diverse and inclusive workplace for all.Take the plunge and jump inLiking what you have read and keen to jump in Thinking you might not have all the skills we are looking for Just take the plunge and apply we know that by bringing together a diverse group of people, we become so much better together. Wed love to see where we can help drive Creativity for All together!Adobe Australia acknowledges Traditional Custodians of Country throughout Australia and recognises the continuing connection to lands, waters, and communities. We pay our respect to Aboriginal and Torres Strait Islander cultures; and to Elders past, present, and emerging.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.LocationsLocation: Seoul, Seoul, Korea, Republic of

Keyskills :
customer success management executive presence creative problem solving business value delivery organizational skillscorporate social responsibility leave employee benefits interview