Application Support Engineer for Web/Mobile

Job Description

Role Overview:You will work closely with Client Success and support them by providing Tier-2 client support for software technical issues and work with Engineering department to debug and resolve the issues.Key Responsibilities:- Provide technical support to internal and external users including customer service teams as well as clients and partners- Communication and coordination of feedback and inputs to the development team, mostly based in India- Assist QA lead with QA activities- Troubleshooting technical issues with minimal support from the development team- Speaking to internal and external customers to quickly get to the root of their problem- Propose workarounds to customers when the fix will take time to be released- Providing timely and accurate customer feedback- Following up with clients to ensure the problem is resolved- Supporting the roll-out of new applications- Providing support in the form of procedural documentation- Managing multiple cases at one time- Testing and evaluating new releases- Propose new ideas and out-of-the-box solutions for a smooth operational processQualifications Required:- Bachelors degree in computer science or information technology- Work during the US hours (9 am to 6 pm central time)- 3 to 5 Years of experience with tech support for a web-based business application along with a Mobile interface- Working knowledge with Linux, Java, JavaScript (React) MySQL, AWS- Proficiency in browser-based debugging, JSON format, REST APIs, database queries and logs- Experience with remote desktop applications and help desk software- Experience in ticket management tools like Clickup, Jira, Trello etc.- Experience in texting and communication-based applications is a plus- Certifications in Linux, Java, Web development, AWS are desirable but not required- Experience in using AI tools for day-to-day tasks- Have a development mindset to quickly scale into a developer with minimal training- Attention to detail and good problem-solving skills- Excellent interpersonal skills- Good written and verbal communication(Additional Details about the Company):Textellent is a fast-growing, high-tech company with a unique, patented Personalized Texting service (US Patent 9,756,487). They have won awards from Gartner, Sourceforge, SoftwareSuggest and others. Come join this exciting and fast-growing start-up and enter this evolving and exciting new field of business communication! Role Overview:You will work closely with Client Success and support them by providing Tier-2 client support for software technical issues and work with Engineering department to debug and resolve the issues.Key Responsibilities:- Provide technical support to internal and external users including customer service teams as well as clients and partners- Communication and coordination of feedback and inputs to the development team, mostly based in India- Assist QA lead with QA activities- Troubleshooting technical issues with minimal support from the development team- Speaking to internal and external customers to quickly get to the root of their problem- Propose workarounds to customers when the fix will take time to be released- Providing timely and accurate customer feedback- Following up with clients to ensure the problem is resolved- Supporting the roll-out of new applications- Providing support in the form of procedural documentation- Managing multiple cases at one time- Testing and evaluating new releases- Propose new ideas and out-of-the-box solutions for a smooth operational processQualifications Required:- Bachelors degree in computer science or information technology- Work during the US hours (9 am to 6 pm central time)- 3 to 5 Years of experience with tech support for a web-based business application along with a Mobile interface- Working knowledge with Linux, Java, JavaScript (React) MySQL, AWS- Proficiency in browser-based debugging, JSON format, REST APIs, database queries and logs- Experience with remote desktop applications and help desk software- Experience in ticket management tools like Clickup, Jira, Trello etc.- Experience in texting and communication-based applications is a plus- Certifications in Linux, Java, Web development, AWS are desirable but not required- Experience in using AI tools for day-to-day tasks- Have a development mindset to quickly scale into a developer with minimal training- Attention to detail and good problem-solving skills- Excellent interpersonal skills- Good written and verbal communication(Additional Details about the Company):Textellent is a fast-growing, high-tech company with a unique, patented Personalized Texting service (US Patent 9,756,487). They have won awards from Gartner, Sourceforge, SoftwareSuggest and others. Come join this exciting and fast-growing start-up and enter this evolving and exciting new field of business communication!

Keyskills :
LinuxJavaJavaScriptMySQLAWSdatabase queriesJiraTrelloWeb developmentbrowserbased debuggingJSON formatREST APIslogsremote desktop applicationshelp desk softwareticket management toolsClickuptextingcommunicationbased applications