CRM Manager

Job Description

As a CRM Manager at CIRCOR Industrial in Mumbai, your primary focus will be to drive growth through effective use of CRM systems by developing and executing strategies to manage customer relationships and enhance customer satisfaction with a key focus on delivering value to the customers in terms of Commercial Excellence.Your key responsibilities will include:- Designing and implementing CRM Strategies to Drive Customer Satisfaction and enhance User experience- Leading or participating in worldwide, cross-functional teams to address business or systems issues relevant to CRM- Configuring CRM as per agreed strategy and driving to accelerate its usage across the business- Driving continuous improvement in CRM related processes from quote to cash- Modifying existing approval process (Commercial DOA) workflow as per proposed changes- Being responsible for Master Data Management (MDM) within CRM and connected systems/tools- Identifying opportunities to enhance current processes after a thorough understanding of existing processes and toolset used- Administering and optimizing CRM platform (e.g., MS Dynamics)- Ensuring data accuracy, segmentation, and integration with ERP and other systems- Training and supporting internal teams on CRM usage and best practices- Becoming a single point of contact and super-user/admin for CRM- Analyzing Customer Data to identify trends, behaviors, and opportunities- Developing or implementing Dashboards/visualizations within dynamics for various teams- Evaluating information gathered from multiple sources and maintaining tools & scorecards to track key metrics and value capturedYour qualifications should include:- Strong problem-solving skills through innovation & process re-engineering- Good interpersonal, organizational, time management, and analytical skills- Ability to manage multiple priorities as an independent problem solver and as a team player- Excellent verbal and written English communication skills- Knowledge of integration between CRM and SAP systems- Familiarity with manufacturing sales processes- Degree in business administration or industrial engineering- Minimum 8 years of experience in a configurator/administrator role in CRM- Technical proficiency in MS-Office suite with MS-Excel and MS-Power App is preferred- Experience in Commercial processesIn addition to the above, the work environment offers:- Office-based with flexibility for remote work- Competitive salary and benefits including health insurance, retirement plans, and professional development support As a CRM Manager at CIRCOR Industrial in Mumbai, your primary focus will be to drive growth through effective use of CRM systems by developing and executing strategies to manage customer relationships and enhance customer satisfaction with a key focus on delivering value to the customers in terms of Commercial Excellence.Your key responsibilities will include:- Designing and implementing CRM Strategies to Drive Customer Satisfaction and enhance User experience- Leading or participating in worldwide, cross-functional teams to address business or systems issues relevant to CRM- Configuring CRM as per agreed strategy and driving to accelerate its usage across the business- Driving continuous improvement in CRM related processes from quote to cash- Modifying existing approval process (Commercial DOA) workflow as per proposed changes- Being responsible for Master Data Management (MDM) within CRM and connected systems/tools- Identifying opportunities to enhance current processes after a thorough understanding of existing processes and toolset used- Administering and optimizing CRM platform (e.g., MS Dynamics)- Ensuring data accuracy, segmentation, and integration with ERP and other systems- Training and supporting internal teams on CRM usage and best practices- Becoming a single point of contact and super-user/admin for CRM- Analyzing Customer Data to identify trends, behaviors, and opportunities- Developing or implementing Dashboards/visualizations within dynamics for various teams- Evaluating information gathered from multiple sources and maintaining tools & scorecards to track key metrics and value capturedYour qualifications should include:- Strong problem-solving skills through innovation & process re-engineering- Good interpersonal, organizational, time management, and analytical skills- Ability to manage multiple priorities as an independent problem solver and as a team player- Excellent verbal and written English communication skills- Knowledge of integration between CRM and SAP systems- Familiarity with manufacturing sales processes- Degree in business administration or industrial engineering- Minimum 8 years of experience in a configurator/administrator role in CRM- Technical proficiency in MS-Office suite with MS-Excel and MS-Power App is preferred- Experience in Commercial processesIn addition to the above, the work environment offers:- Offic

Keyskills :
CRM StrategyCustomer Relationship ManagementMaster Data ManagementData AnalysisIntegrationMS DynamicsCRM SystemsDashboard DevelopmentSales Processes