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Officer - FSSC

1.00 to 10.00 Years   Thane, All India   12 Feb, 2026
Lupin Limited
Job LocationThane, All India
EducationNot Mentioned
SalaryNot Disclosed
IndustryBFSI
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    Role Overview:As a candidate for this role, you will be required to have a solid understanding of P2P Shared Service operations, specifically in P2P Help Desk/Service Desk. Your primary responsibility will be to ensure timely responses to all Helpdesk/Service Desk queries in accordance with internal guidelines. Additionally, you will need to possess strong written, oral, and analytical skills to effectively support the Manager in helpdesk reporting and escalation management. Experience working with SAP, Excel, and workflow systems will be essential, as well as proven experience in customer relations management for Vendor Help Desk/Service Desk roles.Key Responsibilities:- Solid understanding of P2P Shared Service operations, with a focus on P2P Help Desk/Service Desk- Timely responses to all Helpdesk/Service Desk queries following internal guidelines- Strong written, oral, and analytical skills- Support Manager in helpdesk reporting and escalation management- Experience working with SAP, Excel, and workflow systems- Proven experience in customer relations management for Vendor Help Desk/Service Desk rolesQualifications Required:- Education: Graduation in Accountancy or Commerce- Work Experience: 2 to 4 years- Competencies: - Innovation & Creativity - Strategic Agility - Result Orientation - Collaboration - Stakeholder Management - Customer Centricity - Developing Talent - Process Excellence(Note: No additional details about the company were mentioned in the provided job description.) Role Overview:As a candidate for this role, you will be required to have a solid understanding of P2P Shared Service operations, specifically in P2P Help Desk/Service Desk. Your primary responsibility will be to ensure timely responses to all Helpdesk/Service Desk queries in accordance with internal guidelines. Additionally, you will need to possess strong written, oral, and analytical skills to effectively support the Manager in helpdesk reporting and escalation management. Experience working with SAP, Excel, and workflow systems will be essential, as well as proven experience in customer relations management for Vendor Help Desk/Service Desk roles.Key Responsibilities:- Solid understanding of P2P Shared Service operations, with a focus on P2P Help Desk/Service Desk- Timely responses to all Helpdesk/Service Desk queries following internal guidelines- Strong written, oral, and analytical skills- Support Manager in helpdesk reporting and escalation management- Experience working with SAP, Excel, and workflow systems- Proven experience in customer relations management for Vendor Help Desk/Service Desk rolesQualifications Required:- Education: Graduation in Accountancy or Commerce- Work Experience: 2 to 4 years- Competencies: - Innovation & Creativity - Strategic Agility - Result Orientation - Collaboration - Stakeholder Management - Customer Centricity - Developing Talent - Process Excellence(Note: No additional details about the company were mentioned in the provided job description.)

Keyskills :
SAPExcelP2P Shared Service operationsP2P Help DeskService Deskworkflow systems

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