Remote CRM Executive

Job Description

As a CRM Manager at CIRCOR Industrial in Mumbai, your primary focus will be to drive growth through effective use of CRM systems. You will be responsible for developing and executing strategies to manage customer relationships, enhance customer satisfaction, and deliver value to customers in terms of Commercial Excellence.Key Responsibilities:- Design and implement CRM strategies to drive customer satisfaction and enhance user experience.- Lead or participate in worldwide cross-functional teams to address business or systems issues relevant to CRM.- Configure CRM as per agreed strategy and drive to accelerate its usage across the business.- Drive continuous improvement in CRM related processes from quote to cash.- Administer and optimize CRM platform (e.g. MS Dynamics) and ensure data accuracy, segmentation, and integration with ERP and other systems.- Analyze customer data to identify trends, behaviors, and opportunities.- Develop or implement dashboards/visualizations within dynamics for various teams.- Maintain tools and scorecards to track key metrics and value captured.Qualifications Required:- Degree in business administration (international business) or industrial engineering or an equivalent qualification.- Minimum 8 years of experience in a configurator/administrator role in CRM (MS Dynamics or equal).- Technical proficiency in MS-Office suite with MS-Excel and MS-Power App is preferred.- Experience in commercial processes.Additional Information:You will work in an office-based environment with flexibility for remote work. The company offers a competitive salary and benefits including health insurance, retirement plans, and professional development support. As a CRM Manager at CIRCOR Industrial in Mumbai, your primary focus will be to drive growth through effective use of CRM systems. You will be responsible for developing and executing strategies to manage customer relationships, enhance customer satisfaction, and deliver value to customers in terms of Commercial Excellence.Key Responsibilities:- Design and implement CRM strategies to drive customer satisfaction and enhance user experience.- Lead or participate in worldwide cross-functional teams to address business or systems issues relevant to CRM.- Configure CRM as per agreed strategy and drive to accelerate its usage across the business.- Drive continuous improvement in CRM related processes from quote to cash.- Administer and optimize CRM platform (e.g. MS Dynamics) and ensure data accuracy, segmentation, and integration with ERP and other systems.- Analyze customer data to identify trends, behaviors, and opportunities.- Develop or implement dashboards/visualizations within dynamics for various teams.- Maintain tools and scorecards to track key metrics and value captured.Qualifications Required:- Degree in business administration (international business) or industrial engineering or an equivalent qualification.- Minimum 8 years of experience in a configurator/administrator role in CRM (MS Dynamics or equal).- Technical proficiency in MS-Office suite with MS-Excel and MS-Power App is preferred.- Experience in commercial processes.Additional Information:You will work in an office-based environment with flexibility for remote work. The company offers a competitive salary and benefits including health insurance, retirement plans, and professional development support.

Keyskills :
CRM StrategyCustomer Relationship ManagementMaster Data ManagementData AnalysisProblem SolvingInterpersonal SkillsTime ManagementAnalytical SkillsCommunication SkillsIntegrationDashboard Development