Sales Support Specialist

Job Description

As a Customer Success Specialist at Maersk, your role involves developing customer relationships to promote retention and loyalty. You will collaborate with the Area Sales Team and other functions in service centers to ensure that assigned customers achieve their expected business outcomes with Maersk solutions.Key Responsibilities:- Support Client Managers through standard channels and build long-term trusting relationships with customers to ensure they realize full value from their investment with Maersk.- Continually assess customer progress towards set goals and drive expected results in adoption, usage, business value, friction, and overall relationship.- Resolve customer challenges promptly by leveraging company resources as needed.- Manage the CAT allocation process and coordinate with customers to ensure commitments are met.- Handle ocean & logistics contract renewals/tender processes by utilizing resources from across the company.- Ensure timely contract renewals and effective contract management.- Collaborate closely with front-line sales for account planning, goal setting, and marketing strategies.- Communicate service or rate changes to assigned accounts.- Execute various sales support tasks and commercial activities from start to finish.Qualifications Required:- Bachelors Degree in Business or related industry preferred.- Minimum of 2 years of experience in Sales Support/Customer Support within a similar area of expertise.- Mandatory shipping experience.- Experience in account management execution and building customer relationships.- Commercial knowledge.- Excellent communication skills.- Understanding of how Maersk solutions address different customer pains.- Proficiency in MS Office programs such as Excel, Word, and Outlook. As a Customer Success Specialist at Maersk, your role involves developing customer relationships to promote retention and loyalty. You will collaborate with the Area Sales Team and other functions in service centers to ensure that assigned customers achieve their expected business outcomes with Maersk solutions.Key Responsibilities:- Support Client Managers through standard channels and build long-term trusting relationships with customers to ensure they realize full value from their investment with Maersk.- Continually assess customer progress towards set goals and drive expected results in adoption, usage, business value, friction, and overall relationship.- Resolve customer challenges promptly by leveraging company resources as needed.- Manage the CAT allocation process and coordinate with customers to ensure commitments are met.- Handle ocean & logistics contract renewals/tender processes by utilizing resources from across the company.- Ensure timely contract renewals and effective contract management.- Collaborate closely with front-line sales for account planning, goal setting, and marketing strategies.- Communicate service or rate changes to assigned accounts.- Execute various sales support tasks and commercial activities from start to finish.Qualifications Required:- Bachelors Degree in Business or related industry preferred.- Minimum of 2 years of experience in Sales Support/Customer Support within a similar area of expertise.- Mandatory shipping experience.- Experience in account management execution and building customer relationships.- Commercial knowledge.- Excellent communication skills.- Understanding of how Maersk solutions address different customer pains.- Proficiency in MS Office programs such as Excel, Word, and Outlook.

Keyskills :
RetentionLoyaltyAccount ManagementSales SupportCustomer SupportCommunication SkillsCustomer RelationshipsShipping ExperienceCommercial Knowledge