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Senior Data Analyst

Fresher Thrissur, All India 21 Jan, 2026

Job Location	Thrissur, All India
Education	Not Mentioned
Salary	Not Disclosed
Industry	BPO / Call Center
Functional Area	Not Mentioned
EmploymentType	Full-time

Job Description

Role Overview:As a Senior Data Analyst at Firstsource Solutions Limited, you will be responsible for delivering end-to-end analyses that drive business insights and recommendations. You will work closely with commercial, operations, and leadership stakeholders to translate business questions into well-defined metrics and analytical approaches.Key Responsibilities:- Create clear narratives through dashboards and reporting tools like Looker or PowerBI/Tableau (optional)- Possess SQL proficiency with experience working with imperfect datasets desired- Demonstrated advanced knowledge of metric thinking, defining KPIs, and understanding limitations to use them effectively- Required excellent problem-solving skills, comfortable in open-ended and ambiguous scenarios- Interest in stakeholder management with senior leaders, high attention to detail, and considering edge cases for consistency throughout- Strong communication and storytelling skills, ability to explain clearly with caveats considered for decision impact- Curiosity about how businesses work, mindset focused on decision-making rather than just analysisQualifications Required:- SQL proficiency- Experience working with imperfect datasets- Advanced knowledge of metric thinking and defining KPIs- Strong problem-solving skills- Excellent communication and storytelling abilities- Curiosity about business operations and decision-making processes Role Overview:As a Senior Data Analyst at Firstsource Solutions Limited, you will be responsible for delivering end-to-end analyses that drive business insights and recommendations. You will work closely with commercial, operations, and leadership stakeholders to translate business questions into well-defined metrics and analytical approaches.Key Responsibilities:- Create clear narratives through dashboards and reporting tools like Looker or PowerBI/Tableau (optional)- Possess SQL proficiency with experience working with imperfect datasets desired- Demonstrated advanced knowledge of metric thinking, defining KPIs, and understanding limitations to use them effectively- Required excellent problem-solving skills, comfortable in open-ended and ambiguous scenarios- Interest in stakeholder management with senior leaders, high attention to detail, and considering edge cases for consistency throughout- Strong communication and storytelling skills, ability to explain clearly with caveats considered for decision impact- Curiosity about how businesses work, mindset focused on decision-making rather than just analysisQualifications Required:- SQL proficiency- Experience working with imperfect datasets- Advanced knowledge of metric thinking and defining KPIs- Strong problem-solving skills- Excellent communication and storytelling abilities- Curiosity about business operations and decision-making processes

Keyskills :
TableauStakeholder managementCommunication skillsSQL proficiencyLookerPowerBIMetric thinkingKPIsProblemsolving skills

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