Customer Service Representative

Job Description

Role Overview:You will be responsible for handling customer interactions via voice calls, addressing queries, providing product/service information, resolving concerns, and ensuring a positive customer experience. Your primary goal will be to meet defined quality and productivity standards while maintaining high standards of attendance and schedule adherence.Key Responsibilities:- Handle 70100 inbound customer calls per day related to banking products and services- Resolve Level 1 customer queries accurately within defined turnaround times- Provide clear information, service support, and ensure first-call resolution wherever possible- Follow all process guidelines, quality standards, and compliance requirements- Maintain high standards of attendance, productivity, and schedule adherenceQualification Required:- Strong verbal communication skills with clear articulation- Hands-on experience managing high-volume inbound customer interactions in a contact centre environment- Willingness to work in a voice-based, customer-facing inbound process on a daily basis- Strong customer-centric attitude with a problem-solving mindset- Demonstrates patience, empathy, and active listening skills while handling customer queries- Ability to follow defined processes, scripts, and compliance guidelines- Open to a performance-driven work culture, including productivity, quality, and adherence metrics- Willingness to work in rotational shifts as per business requirements- Displays positive behaviour, resilience, and accountability in a fast-paced environment- Proven track record of good attendance and schedule adherence- Comfortable receiving feedback and coaching to improve performance- Should be reliable, disciplined, and professional at workAdditional Company Details (if available):N/A Role Overview:You will be responsible for handling customer interactions via voice calls, addressing queries, providing product/service information, resolving concerns, and ensuring a positive customer experience. Your primary goal will be to meet defined quality and productivity standards while maintaining high standards of attendance and schedule adherence.Key Responsibilities:- Handle 70100 inbound customer calls per day related to banking products and services- Resolve Level 1 customer queries accurately within defined turnaround times- Provide clear information, service support, and ensure first-call resolution wherever possible- Follow all process guidelines, quality standards, and compliance requirements- Maintain high standards of attendance, productivity, and schedule adherenceQualification Required:- Strong verbal communication skills with clear articulation- Hands-on experience managing high-volume inbound customer interactions in a contact centre environment- Willingness to work in a voice-based, customer-facing inbound process on a daily basis- Strong customer-centric attitude with a problem-solving mindset- Demonstrates patience, empathy, and active listening skills while handling customer queries- Ability to follow defined processes, scripts, and compliance guidelines- Open to a performance-driven work culture, including productivity, quality, and adherence metrics- Willingness to work in rotational shifts as per business requirements- Displays positive behaviour, resilience, and accountability in a fast-paced environment- Proven track record of good attendance and schedule adherence- Comfortable receiving feedback and coaching to improve performance- Should be reliable, disciplined, and professional at workAdditional Company Details (if available):N/A

Keyskills :
Customer serviceAccountabilityVerbal communication skillsProblemsolvingActive listeningCompliance guidelinesPerformancedrivenPositive behaviour