Customer Service Representative

Job Description

As a Customer Service Representative at 3M, your role involves acting as the primary liaison between 3M and customers. You will oversee the entire order process from entry to delivery, handling various tasks such as order entry, status updates, product inquiries, complaints, pricing, shipping, and inventory issues. Communication plays a key role in this position, as you will be required to interact clearly and professionally with both external customers and internal 3M personnel via telephone, chat, and written correspondence. Additionally, you will manage worklists, raise internal tickets for order management issues, and systematically solve problems related to material information records and master data. Your ability to educate customers on processes, manage price change activities, and handle complex inquiries and complaints with adaptive techniques will be crucial in enhancing customer satisfaction. Providing additional proactive support for agreed Premium and Strategic Key Accounts is also part of your responsibilities.Qualifications Required:- Bachelors degree, or High school diploma/GED with six years of CS or sales experience- Minimum two years of experience in customer service or salesAdditional qualifications that could further help you succeed in this role include:- Experience working in ERP and CRM systems- Continuous improvement and continuous learning mindset; ability to learn new information quickly- Attention to detail for handling orders, documentation, and product information- Collaboration skills to work effectively with cross-functional and internal teams- Ability to independently solve problems and identify solutions; self-motivated- Clear and conceptual thinking ability; excellent judgment and discretion- Excellent organizational skills- Ability to de-escalate and resolve conflicts effectively- Proactive in resolving issues before they become problems- Proven and reliable follow-through with commitments and resolutions- Customer-focused, positive, and solution-oriented; shows empathy and concern for the needs of others and can adjust tone and structure of communications accordingly- Active listening to understand customer needs and identify appropriate solutions- Excellent oral and written communication in English (C1 or higher preferred)- Ability to handle work-related stress, manage multiple priorities simultaneously, and meet deadlines As a Customer Service Representative at 3M, your role involves acting as the primary liaison between 3M and customers. You will oversee the entire order process from entry to delivery, handling various tasks such as order entry, status updates, product inquiries, complaints, pricing, shipping, and inventory issues. Communication plays a key role in this position, as you will be required to interact clearly and professionally with both external customers and internal 3M personnel via telephone, chat, and written correspondence. Additionally, you will manage worklists, raise internal tickets for order management issues, and systematically solve problems related to material information records and master data. Your ability to educate customers on processes, manage price change activities, and handle complex inquiries and complaints with adaptive techniques will be crucial in enhancing customer satisfaction. Providing additional proactive support for agreed Premium and Strategic Key Accounts is also part of your responsibilities.Qualifications Required:- Bachelors degree, or High school diploma/GED with six years of CS or sales experience- Minimum two years of experience in customer service or salesAdditional qualifications that could further help you succeed in this role include:- Experience working in ERP and CRM systems- Continuous improvement and continuous learning mindset; ability to learn new information quickly- Attention to detail for handling orders, documentation, and product information- Collaboration skills to work effectively with cross-functional and internal teams- Ability to independently solve problems and identify solutions; self-motivated- Clear and conceptual thinking ability; excellent judgment and discretion- Excellent organizational skills- Ability to de-escalate and resolve conflicts effectively- Proactive in resolving issues before they become problems- Proven and reliable follow-through with commitments and resolutions- Customer-focused, positive, and solution-oriented; shows empathy and concern for the needs of others and can adjust tone and structure of communications accordingly- Active listening to understand customer needs and identify appropriate solutions- Excellent oral and written communication in English (C1 or higher preferred)- Ability to handle work-related stress, manage multiple priorities simultaneously, and meet deadlines

Keyskills :
Customer ServiceSalesERPCRMContinuous ImprovementCollaborationProblem SolvingConflict ResolutionCommunication SkillsAttention to DetailOrganizational SkillsProactiveFollowthroughEmpathy