Financial Crime Operations Manager

Job Description

You will be joining ASB Bank Limited, one of New Zealands largest banks and a wholly owned subsidiary of CommBank, where the customer is prioritized in all operations. ASB is recognized as a leading financial organization in New Zealand, with a dedicated and skilled workforce that is continuously adapting to evolving customer needs, regulations, and technologies.### Role Overview:As the Manager Financial Crime Operations at ASB, you will be leading a team of Financial Crime Specialists responsible for conducting Enhanced Customer Due Diligence (ECDD) reviews in alignment with New Zealands AML/CFT regulatory requirements and ASBs policies. Your role will involve ensuring team performance in terms of productivity, quality, customer experience, and adherence to SLAs.### Key Responsibilities:- **Operational Leadership & Production Management:** - Drive productivity, SLA, and quality targets achievement. - Manage day-to-day workflow allocation and capacity planning. - Monitor performance metrics and address any performance gaps. - Implement a robust operating management model within your team.- **Risk Management & Governance:** - Conduct ECDD reviews following AML/CFT Act (New Zealand) and relevant regulations. - Maintain agreed productivity and SLA targets.- **Stakeholder Engagement & Team Leadership:** - Assist in developing and leading a dynamic team handling a high volume of cases. - Manage staff retention and recruitment when necessary. - Collaborate with stakeholders for effective communication and issue resolution.### Qualification Required:- Bachelors degree in a relevant field like Finance, Accounting, or Business administration.- Professional certifications such as CAMS (Certified Anti-Money Laundering Specialist).- 8 years of experience in financial crime operations, AML/CTF, fraud prevention, or regulatory compliance in a global banking or financial services environment.- Strong knowledge of AML/CFT regulations, New Zealands legislation, and APRAs prudential standards.- Proficiency in verbal and written English.- Proven experience in managing teams supporting global financial crime operations.- Exceptional organizational and time management skills.- Experience in liaising with various stakeholders.If you are already part of the Commonwealth Bank Group, including Bankwest and x15ventures, you need to apply through Sidekick for a valid application. ASB Bank Limited is committed to supporting you in your career progression. For any accessibility support or queries, please contact HR Direct on 91-XXXXXXXXXX. You will be joining ASB Bank Limited, one of New Zealands largest banks and a wholly owned subsidiary of CommBank, where the customer is prioritized in all operations. ASB is recognized as a leading financial organization in New Zealand, with a dedicated and skilled workforce that is continuously adapting to evolving customer needs, regulations, and technologies.### Role Overview:As the Manager Financial Crime Operations at ASB, you will be leading a team of Financial Crime Specialists responsible for conducting Enhanced Customer Due Diligence (ECDD) reviews in alignment with New Zealands AML/CFT regulatory requirements and ASBs policies. Your role will involve ensuring team performance in terms of productivity, quality, customer experience, and adherence to SLAs.### Key Responsibilities:- **Operational Leadership & Production Management:** - Drive productivity, SLA, and quality targets achievement. - Manage day-to-day workflow allocation and capacity planning. - Monitor performance metrics and address any performance gaps. - Implement a robust operating management model within your team.- **Risk Management & Governance:** - Conduct ECDD reviews following AML/CFT Act (New Zealand) and relevant regulations. - Maintain agreed productivity and SLA targets.- **Stakeholder Engagement & Team Leadership:** - Assist in developing and leading a dynamic team handling a high volume of cases. - Manage staff retention and recruitment when necessary. - Collaborate with stakeholders for effective communication and issue resolution.### Qualification Required:- Bachelors degree in a relevant field like Finance, Accounting, or Business administration.- Professional certifications such as CAMS (Certified Anti-Money Laundering Specialist).- 8 years of experience in financial crime operations, AML/CTF, fraud prevention, or regulatory compliance in a global banking or financial services environment.- Strong knowledge of AML/CFT regulations, New Zealands legislation, and APRAs prudential standards.- Proficiency in verbal and written English.- Proven experience in managing teams supporting global financial crime operations.- Exceptional organizational and time management skills.- Experience in liaising with various stakeholders.If you are already part of the Commonwealth Bank Group, including Bankwest and x15ventures, you ne

Keyskills :
Fraud PreventionRegulatory ComplianceStakeholder EngagementTeam LeadershipTime ManagementFinancial Crime OperationsAMLCTFAMLCFT RegulationsVerbal