Network Support Specialist (L3)

Job Description

As a Network Support Specialist (L3) at Netsach - A Cyber Security Company, you will be responsible for identifying, diagnosing, and resolving complex network issues in enterprise environments. Your role will involve utilizing your expertise in endpoint technologies, network security appliances, and scripting languages to provide exceptional customer solutions.Key Responsibilities:- Identify, troubleshoot, and debug network-related problems in real-time, ensuring minimal downtime for customers.- Write custom scripts and automate processes to streamline troubleshooting and resolution workflows.- Collaborate with customers to understand their environments, reproduce issues, and provide effective solutions.- Provide expert guidance on endpoint security and network infrastructure, integrating with various technologies to resolve incidents.- Document troubleshooting steps, resolutions, and best practices for knowledge sharing within the team.Required Qualifications:- Bachelors degree in Computer Science, Information Technology, or a related field (or equivalent experience).- Proven experience with a minimum of 3 to 5 years of relevant experience in network troubleshooting.- In-depth knowledge of endpoint technologies, including EDR, ZTNA, Identity Management, LDAP, Active Directory, ADFS, and similar systems.- Expertise in network security appliances and tools such as firewalls, IDS/IPS, DDoS mitigation, WAF, SIEM, proxies, and related technologies.- Hands-on experience managing complex configurations in large-scale, distributed networks.- High-level expertise in Linux server administration and Linux network administration.- Proficiency in scripting languages (e.g., Python, Bash) for automation and diagnostics.- Strong problem-solving skills and excellent communication skills for interacting with customers and internal stakeholders.Preferred Skills:- Certifications such as CCNP, CISSP, CompTIA Security, or Linux-specific credentials.- Familiarity with cloud platforms (e.g., AWS, Azure) and containerization technologies (e.g., Docker, Kubernetes).- Experience in incident response or managed security services.What We Offer:- Competitive salary and benefits package including comprehensive Medical insurance.- Opportunities for professional growth and certification support.- A collaborative, innovative work environment with flexible remote options.- The chance to work on cutting-edge technologies and impact global clients.Please share your resume at hidden_email Description:As a Network Support Specialist (L3) at Netsach - A Cyber Security Company, you will be responsible for identifying, diagnosing, and resolving complex network issues in enterprise environments. Your role will involve utilizing your expertise in endpoint technologies, network security appliances, and scripting languages to provide exceptional customer solutions.Key Responsibilities:- Identify, troubleshoot, and debug network-related problems in real-time, ensuring minimal downtime for customers.- Write custom scripts and automate processes to streamline troubleshooting and resolution workflows.- Collaborate with customers to understand their environments, reproduce issues, and provide effective solutions.- Provide expert guidance on endpoint security and network infrastructure, integrating with various technologies to resolve incidents.- Document troubleshooting steps, resolutions, and best practices for knowledge sharing within the team.Required Qualifications:- Bachelors degree in Computer Science, Information Technology, or a related field (or equivalent experience).- Proven experience with a minimum of 3 to 5 years of relevant experience in network troubleshooting.- In-depth knowledge of endpoint technologies, including EDR, ZTNA, Identity Management, LDAP, Active Directory, ADFS, and similar systems.- Expertise in network security appliances and tools such as firewalls, IDS/IPS, DDoS mitigation, WAF, SIEM, proxies, and related technologies.- Hands-on experience managing complex configurations in large-scale, distributed networks.- High-level expertise in Linux server administration and Linux network administration.- Proficiency in scripting languages (e.g., Python, Bash) for automation and diagnostics.- Strong problem-solving skills and excellent communication skills for interacting with customers and internal stakeholders.Preferred Skills:- Certifications such as CCNP, CISSP, CompTIA Security, or Linux-specific credentials.- Familiarity with cloud platforms (e.g., AWS, Azure) and containerization technologies (e.g., Docker, Kubernetes).- Experience in incident response or managed security services.What We Offer:- Competitive salary and benefits package including comprehensive Medical insurance.- Opportunities for professional growth and certification support.- A collaborative, innovative work

Keyskills :
CISSPCCNPRHCELinux network administrationscripting languagesNetwork Support Specialist L3Endpoint Detection Repsonsezero trust network accessidentity management LDAP Active Directory ADFSIDS IPS WAF SIEM DDoSc MitigationContainerization technolo