Customer Relationship Management Specialist

Job Description

In this role as a Customer Relationship Management (CRM) Specialist at Puravankara Limited, based in Bengaluru South, you will play a crucial role in managing and enhancing relationships with clients. Your responsibilities will include handling customer inquiries, ensuring customer satisfaction throughout the sales cycle, collaborating with sales and project teams, analyzing customer data, and implementing strategies to improve customer engagement and loyalty.Key Responsibilities:- Manage and enhance relationships with clients- Handle customer inquiries effectively- Ensure customer satisfaction at every stage of the sales cycle- Collaborate with sales and project teams for timely service delivery- Analyze customer data to identify trends- Implement strategies to improve customer engagement and loyaltyQualifications:- Proficiency in Customer Relationship Management (CRM) and Sales processes- Strong communication skills to interact effectively with customers and cross-functional teams- Analytical skills to assess customer behavior and develop improvement strategies- Project management expertise to coordinate and deliver customer-centric initiatives- Problem-solving abilities and proficiency in using CRM tools or software- Experience in the real estate industry is an advantage- Bachelors degree in Business, Marketing, or a related fieldJoin Puravankara Limited, a renowned real estate brand focused on customer-centric innovation, to be part of a legacy built around its customers. With a presence in 9 cities and over 80 projects delivered, Puravankara continues to set benchmarks for quality and distinct living experiences. By following the YOU Philosophy, the company aims to design unique spaces and enriching experiences tailored to its customers, earning over 200 awards in the process. In this role as a Customer Relationship Management (CRM) Specialist at Puravankara Limited, based in Bengaluru South, you will play a crucial role in managing and enhancing relationships with clients. Your responsibilities will include handling customer inquiries, ensuring customer satisfaction throughout the sales cycle, collaborating with sales and project teams, analyzing customer data, and implementing strategies to improve customer engagement and loyalty.Key Responsibilities:- Manage and enhance relationships with clients- Handle customer inquiries effectively- Ensure customer satisfaction at every stage of the sales cycle- Collaborate with sales and project teams for timely service delivery- Analyze customer data to identify trends- Implement strategies to improve customer engagement and loyaltyQualifications:- Proficiency in Customer Relationship Management (CRM) and Sales processes- Strong communication skills to interact effectively with customers and cross-functional teams- Analytical skills to assess customer behavior and develop improvement strategies- Project management expertise to coordinate and deliver customer-centric initiatives- Problem-solving abilities and proficiency in using CRM tools or software- Experience in the real estate industry is an advantage- Bachelors degree in Business, Marketing, or a related fieldJoin Puravankara Limited, a renowned real estate brand focused on customer-centric innovation, to be part of a legacy built around its customers. With a presence in 9 cities and over 80 projects delivered, Puravankara continues to set benchmarks for quality and distinct living experiences. By following the YOU Philosophy, the company aims to design unique spaces and enriching experiences tailored to its customers, earning over 200 awards in the process.

Keyskills :
Strong Communication skillsAnalytical SkillssoftwareCustomer Relationship Management CRMSales processesProject Management expertiseProblemsolving abilities