Customer Service Representative (Remote) (Gandhinagar)

Job Description

You are being hired as a Customer Service Representative to serve as the initial point of contact for customers, handling inbound queries through email, chat, and phone. Your main responsibilities will include:- Responding to customer queries within agreed SLAs- Diagnosing and resolving issues on the first contact- Escalating complex cases to specialist teams with clear context- Documenting every interaction accurately in the CRM- Identifying recurring issues and communicating them to relevant teams- Maintaining knowledge of products, policies, and processes through ongoing trainingTo excel in this role, you should possess:- At least 1 year of experience in a customer-facing service role- Excellent written and verbal English communication skills- Familiarity with CRM tools like Zendesk, Salesforce, or Freshdesk- Strong active listening and problem-solving abilities- Comfort in a structured, metrics-driven environment- Ability to remain calm and professional under pressureIn addition to the above, you should bring:- Patience, empathy, and a genuine desire to help customers solve problems- Clear written communication and a calm demeanor under pressure- Strong attention to detail and follow-through in every interaction- Comfort in working across different time zonesThe company offers:- Fully remote work with flexible hours- Performance-based bonus structure- Annual learning & development stipend- Health and wellness benefits tailored to location- Opportunity to work on impactful projects at scaleAs an equal opportunity employer, the company encourages applications from individuals of all backgrounds, regardless of race, color, ethnicity, nationality, gender, gender identity or expression, sexual orientation, age, religion, disability, or marital status. Hiring decisions are based solely on qualifications, skills, and demonstrated ability. You are being hired as a Customer Service Representative to serve as the initial point of contact for customers, handling inbound queries through email, chat, and phone. Your main responsibilities will include:- Responding to customer queries within agreed SLAs- Diagnosing and resolving issues on the first contact- Escalating complex cases to specialist teams with clear context- Documenting every interaction accurately in the CRM- Identifying recurring issues and communicating them to relevant teams- Maintaining knowledge of products, policies, and processes through ongoing trainingTo excel in this role, you should possess:- At least 1 year of experience in a customer-facing service role- Excellent written and verbal English communication skills- Familiarity with CRM tools like Zendesk, Salesforce, or Freshdesk- Strong active listening and problem-solving abilities- Comfort in a structured, metrics-driven environment- Ability to remain calm and professional under pressureIn addition to the above, you should bring:- Patience, empathy, and a genuine desire to help customers solve problems- Clear written communication and a calm demeanor under pressure- Strong attention to detail and follow-through in every interaction- Comfort in working across different time zonesThe company offers:- Fully remote work with flexible hours- Performance-based bonus structure- Annual learning & development stipend- Health and wellness benefits tailored to location- Opportunity to work on impactful projects at scaleAs an equal opportunity employer, the company encourages applications from individuals of all backgrounds, regardless of race, color, ethnicity, nationality, gender, gender identity or expression, sexual orientation, age, religion, disability, or marital status. Hiring decisions are based solely on qualifications, skills, and demonstrated ability.

Keyskills :
SalesforceExcellent writtenverbal English communicationFamiliarity with CRM tools such as Zendesk FreshdeskStrong active listeningproblemsolving skillsComfort working in a structuredmetricsdriven environmentAbility to stay calm