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Associate, Audience Experience

Fresher   Navi Mumbai, All India   29 Mar, 2026
JioSaavn Media Pvt Ltd
Job LocationNavi Mumbai, All India
EducationNot Mentioned
SalaryNot Disclosed
IndustryInternet / E-Commerce
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    Role Overview:You are applying for the position of Associate/Senior Associate, Audience Experience at JioSaavn, a leading audio streaming service in South Asia. As part of the Audience Experience team, you will be responsible for managing customer conversations across various digital channels to ensure a memorable experience for every Saavn customer.Key Responsibilities:- Engage with customers on support channels such as Email, Twitter, Facebook, and App/Play Store.- Demonstrate excellent problem-solving skills and identify trends in customer conversations.- Provide best-in-class, friendly service in a timely manner.- Collaborate with teams like Product, Editorial, and Content to resolve customer issues.- Be a team player and actively contribute to the teams success.Qualifications Required:- Bachelors degree or equivalent.- Strong communication skills.- Ability to think creatively, empathize with customers, and engage in basic technical discussions.- Proficient in prioritization due to handling multiple interactions across different channels.- 2 to 6 years of experience in a customer-centric industry, preferably in a customer-facing role.- Willingness to learn about JioSaavns products and experience with digital products is a plus.- Familiarity with customer service tools like Zendesk or Freshdesk is advantageous.(Note: Additional details about the company were not provided in the job description.) Role Overview:You are applying for the position of Associate/Senior Associate, Audience Experience at JioSaavn, a leading audio streaming service in South Asia. As part of the Audience Experience team, you will be responsible for managing customer conversations across various digital channels to ensure a memorable experience for every Saavn customer.Key Responsibilities:- Engage with customers on support channels such as Email, Twitter, Facebook, and App/Play Store.- Demonstrate excellent problem-solving skills and identify trends in customer conversations.- Provide best-in-class, friendly service in a timely manner.- Collaborate with teams like Product, Editorial, and Content to resolve customer issues.- Be a team player and actively contribute to the teams success.Qualifications Required:- Bachelors degree or equivalent.- Strong communication skills.- Ability to think creatively, empathize with customers, and engage in basic technical discussions.- Proficient in prioritization due to handling multiple interactions across different channels.- 2 to 6 years of experience in a customer-centric industry, preferably in a customer-facing role.- Willingness to learn about JioSaavns products and experience with digital products is a plus.- Familiarity with customer service tools like Zendesk or Freshdesk is advantageous.(Note: Additional details about the company were not provided in the job description.)

Keyskills :
Customer serviceExcellent communication skillsProblemsolving skillsPrioritizationFamiliarity with customer service tools like Zendesk

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