Associate Service Manager - ServiceNow Support

Job Description

Role Overview:At Dow, you will be part of a community that prioritizes people and is dedicated to delivering integrity, respect, and safety to customers, employees, and the planet. As a Service Management Operations Manager in Mumbai, you will play a crucial role in designing, configuring, and implementing new business processes while ensuring the overall support of Dows Global Service Management platform, ServiceNow. Your responsibilities will involve collaborating with various business partners, maximizing the adoption of strategic Service Management tools and processes, and driving service management transformation within the IT organization. If you are seeking a challenging and meaningful role, Dow offers you the opportunity to contribute your perspective, transform industries, and shape the future.Key Responsibilities:- Maintain a high level of ServiceNow technical knowledge and act as a subject matter expert for ServiceNow development and configuration support.- Evaluate and develop new capabilities to meet business requirements, define service deployment strategies, and build trusted relationships with service stakeholders.- Assess value, document business/value cases, prioritize investments, and drive adoption of services among stakeholders and client audiences.- Manage multiple tasks to ensure quality, timeliness of deliverables, responsiveness to client requests, and accuracy of status and metric information.- Lead continuous improvement efforts, exceed client satisfaction goals, and meet service level agreements.Qualifications:- Bachelors degree in an IT discipline is preferred or a minimum of 8 years of relevant experience.- Degree in Computer Science, Computer Engineering, Information Systems, or related discipline.- 3-4 years of experience supporting an enterprise ServiceNow platform is preferred.Your Skills:- Strong organizational, facilitative, and communication skills.- Experience/knowledge in areas such as ITIL Framework, IT Service Management, JavaScript, DevOps, Agile Methodologies, Angular JS, and ServiceNow.Additional Details:No additional details provided in the job description.About Dow Chemical International Pvt Ltd:Dow Chemical International Private Limited (Dow India) is committed to being an innovative, sustainable, inclusive, and customer-centric materials science company. With a focus on delivering solutions to customer challenges, Dow India offers science-based products and solutions in various high-growth segments. As a Great Place to Work Certified company, Dow India values inclusion and equal opportunities in employment, encouraging employees to bring their whole selves to work. The company supports Corporate Social Responsibility programs and aims to empower communities through technology expertise and employee volunteerism. Dow Indias commitment to holistic sustainability and circular economy initiatives sets it apart as a responsible corporate entity. Role Overview:At Dow, you will be part of a community that prioritizes people and is dedicated to delivering integrity, respect, and safety to customers, employees, and the planet. As a Service Management Operations Manager in Mumbai, you will play a crucial role in designing, configuring, and implementing new business processes while ensuring the overall support of Dows Global Service Management platform, ServiceNow. Your responsibilities will involve collaborating with various business partners, maximizing the adoption of strategic Service Management tools and processes, and driving service management transformation within the IT organization. If you are seeking a challenging and meaningful role, Dow offers you the opportunity to contribute your perspective, transform industries, and shape the future.Key Responsibilities:- Maintain a high level of ServiceNow technical knowledge and act as a subject matter expert for ServiceNow development and configuration support.- Evaluate and develop new capabilities to meet business requirements, define service deployment strategies, and build trusted relationships with service stakeholders.- Assess value, document business/value cases, prioritize investments, and drive adoption of services among stakeholders and client audiences.- Manage multiple tasks to ensure quality, timeliness of deliverables, responsiveness to client requests, and accuracy of status and metric information.- Lead continuous improvement efforts, exceed client satisfaction goals, and meet service level agreements.Qualifications:- Bachelors degree in an IT discipline is preferred or a minimum of 8 years of relevant experience.- Degree in Computer Science, Computer Engineering, Information Systems, or related discipline.- 3-4 years of experience supporting an enterprise ServiceNow platform is preferred.Your Skills:- Strong organizational, facilitative, and communication skills.- Experience/knowledge in areas such as ITIL Framework, IT Service Management, JavaScript, DevOp

Keyskills :
ServiceNowITIL FrameworkIT Service ManagementJavaScriptDevOpsAgile Methodologies