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Backoffice- US HR Operations

1.00 to 10.00 Years   Navi Mumbai, All India   02 Mar, 2026
Wipro Limited
Job LocationNavi Mumbai, All India
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    You will be responsible for handling all incoming help requests from clients via chat or emails in a courteous manner. It is essential to have excellent communication skills for this role. Your key responsibilities will include documenting all relevant end user identification information, such as name, department, contact information, and nature of the problem or issue. You will need to identify and learn appropriate product details to enhance client interaction and troubleshooting. Additionally, you will be required to record, track, and document all queries received, along with the problem-solving steps taken and the total successful and unsuccessful resolutions. Following standard processes and procedures to resolve client queries and ensuring adherence to SLAs defined in the contract will be part of your daily tasks. Keeping logs and records of all customer queries according to standard procedures and guidelines is also a crucial aspect of the role.Qualifications Required:- Education: Any graduate - BA, B.Com, B.Sc. (Non-Technical), MA, M.Com, part-time MBA, PGDM- Work Experience: Minimum of [months] experience in a similar role- Other Requirements: All 6-semester original mark sheets in hard copy are mandatoryPlease note that this position falls under the category of back office/customer query handling or data management. You will be working in fixed evening shifts with 5 days of work per week. Saturdays and Sundays are fixed off, and both-way transport will be provided. The service agreement is applicable for 1 year.The work location for this role is in Airoli. You will be responsible for handling all incoming help requests from clients via chat or emails in a courteous manner. It is essential to have excellent communication skills for this role. Your key responsibilities will include documenting all relevant end user identification information, such as name, department, contact information, and nature of the problem or issue. You will need to identify and learn appropriate product details to enhance client interaction and troubleshooting. Additionally, you will be required to record, track, and document all queries received, along with the problem-solving steps taken and the total successful and unsuccessful resolutions. Following standard processes and procedures to resolve client queries and ensuring adherence to SLAs defined in the contract will be part of your daily tasks. Keeping logs and records of all customer queries according to standard procedures and guidelines is also a crucial aspect of the role.Qualifications Required:- Education: Any graduate - BA, B.Com, B.Sc. (Non-Technical), MA, M.Com, part-time MBA, PGDM- Work Experience: Minimum of [months] experience in a similar role- Other Requirements: All 6-semester original mark sheets in hard copy are mandatoryPlease note that this position falls under the category of back office/customer query handling or data management. You will be working in fixed evening shifts with 5 days of work per week. Saturdays and Sundays are fixed off, and both-way transport will be provided. The service agreement is applicable for 1 year.The work location for this role is in Airoli.

Keyskills :
Data managementExcellent communication skills

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