Customer Contact Comms Associate-Voice

Job Description

As a Customer Contact Comms Associate at Accenture, your role involves delivering exceptional customer and consumer support across various communication channels such as inbound, outbound, email, chat, social media, SMS, and online reviews. You will be responsible for resolving complaints, processing orders and returns, and ensuring a positive customer experience. Utilizing SAP and Salesforce, you will need to demonstrate strong communication, empathy, and problem-solving skills while maintaining accuracy and attention to detail.**Key Responsibilities:**- Handle inbound and outbound interactions professionally across all channels (calls, email, chat, social media, SMS, online review platforms).- Process customer orders, returns, and complaints accurately using SAP and Salesforce systems.- Deliver high-quality service reflecting brand values and enhancing customer satisfaction.- Demonstrate active listening, empathy, and emotional intelligence in all interactions.- Identify upselling opportunities and utilize negotiation and influencing skills to maximize sales potential.- Maintain up-to-date knowledge of product lines, policies, and promotions.- Escalate complex issues appropriately while maintaining ownership until resolution.- Ensure compliance with internal quality standards, service-level agreements, and data protection regulations.- Provide feedback and suggestions for continuous improvement in service and process efficiency.- Comply with the assigned schedule to cover the hours of operation.- Support with any other new processes as required officially included in our range of services.**Qualifications Required:**- Any Graduation- 1 to 3 years of experience- Experience in a customer service or contact center environment- Customer service (Inbound, Outbound) and order management experience- Proficiency in working with SAP and/or Salesforce- C1 English Level- Strong communication and analytical skills, attention to detail, and accuracy in data entry- Empathy, active listening, and emotional intelligence- Creative problem-solving and adaptability in high-pressure situationsAbout Accenture:Accenture is a global professional services company with leading capabilities in digital, cloud, and security. With over 40 industries, we offer Strategy and Consulting, Technology and Operations services, all powered by the worlds largest network of Advanced Technology and Intelligent As a Customer Contact Comms Associate at Accenture, your role involves delivering exceptional customer and consumer support across various communication channels such as inbound, outbound, email, chat, social media, SMS, and online reviews. You will be responsible for resolving complaints, processing orders and returns, and ensuring a positive customer experience. Utilizing SAP and Salesforce, you will need to demonstrate strong communication, empathy, and problem-solving skills while maintaining accuracy and attention to detail.**Key Responsibilities:**- Handle inbound and outbound interactions professionally across all channels (calls, email, chat, social media, SMS, online review platforms).- Process customer orders, returns, and complaints accurately using SAP and Salesforce systems.- Deliver high-quality service reflecting brand values and enhancing customer satisfaction.- Demonstrate active listening, empathy, and emotional intelligence in all interactions.- Identify upselling opportunities and utilize negotiation and influencing skills to maximize sales potential.- Maintain up-to-date knowledge of product lines, policies, and promotions.- Escalate complex issues appropriately while maintaining ownership until resolution.- Ensure compliance with internal quality standards, service-level agreements, and data protection regulations.- Provide feedback and suggestions for continuous improvement in service and process efficiency.- Comply with the assigned schedule to cover the hours of operation.- Support with any other new processes as required officially included in our range of services.**Qualifications Required:**- Any Graduation- 1 to 3 years of experience- Experience in a customer service or contact center environment- Customer service (Inbound, Outbound) and order management experience- Proficiency in working with SAP and/or Salesforce- C1 English Level- Strong communication and analytical skills, attention to detail, and accuracy in data entry- Empathy, active listening, and emotional intelligence- Creative problem-solving and adaptability in high-pressure situationsAbout Accenture:Accenture is a global professional services company with leading capabilities in digital, cloud, and security. With over 40 industries, we offer Strategy and Consulting, Technology and Operations services, all powered by the worlds largest network of Advanced Technology and Intelligent

Keyskills :
Customer serviceOrder managementSAPSalesforceCommunication skillsAnalytical skillsEmotional intelligenceAdaptabilityNegotiation skillsOmnichannelCustomer CommunicationsAttention to detailEmpathyActive listeningProblemsolving