Customer Contact Comms Associate-Voice

Job Description

As a Customer Contact Comms Associate at Accenture, your role will involve delivering exceptional customer and consumer support across various communication channels such as inbound, outbound, email, chat, social media, SMS, and online reviews. You will be responsible for resolving complaints, processing orders and returns, and ensuring a positive customer experience. Working within SAP and Salesforce, you will need to demonstrate strong communication, empathy, and problem-solving skills while maintaining accuracy and attention to detail.**Qualifications:**- Any Graduation**Experience Required:**- 1 to 3 years of experience in a customer service or contact centre environment- Customer service (Inbound, Outbound) and order management experience- Proficiency in working with SAP and/or Salesforce- C1 English Level- Strong communication and analytical skills, attention to detail, and accuracy in data entry- Empathy, active listening, and emotional intelligence- Creative problem-solving and adaptability in high-pressure situations**Roles and Responsibilities:**- Handle inbound and outbound interactions professionally across all channels (calls, email, chat, social media, SMS, online review platforms)- Process customer orders, returns, and complaints accurately using SAP and Salesforce systems- Deliver high-quality service that reflects brand values and enhances customer satisfaction- Demonstrate active listening, empathy, and emotional intelligence in all interactions- Identify upselling opportunities and use negotiation and influencing skills to maximize sales potential- Maintain up-to-date knowledge of product lines, policies, and promotions- Escalate complex issues appropriately while maintaining ownership until resolution- Ensure compliance with internal quality standards, service-level agreements, and data protection regulations- Provide feedback and suggestions for continuous improvement in service and process efficiency- Comply with the assigned schedule to cover the hours of operation- Support with any other new process at the time the client requires it, if it has been officially included in our range of servicesAccenture is a global professional services company with leading capabilities in digital, cloud, and security. With 699,000 employees serving clients in more than 120 countries, we embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities. Visit us at www.accenture.com As a Customer Contact Comms Associate at Accenture, your role will involve delivering exceptional customer and consumer support across various communication channels such as inbound, outbound, email, chat, social media, SMS, and online reviews. You will be responsible for resolving complaints, processing orders and returns, and ensuring a positive customer experience. Working within SAP and Salesforce, you will need to demonstrate strong communication, empathy, and problem-solving skills while maintaining accuracy and attention to detail.**Qualifications:**- Any Graduation**Experience Required:**- 1 to 3 years of experience in a customer service or contact centre environment- Customer service (Inbound, Outbound) and order management experience- Proficiency in working with SAP and/or Salesforce- C1 English Level- Strong communication and analytical skills, attention to detail, and accuracy in data entry- Empathy, active listening, and emotional intelligence- Creative problem-solving and adaptability in high-pressure situations**Roles and Responsibilities:**- Handle inbound and outbound interactions professionally across all channels (calls, email, chat, social media, SMS, online review platforms)- Process customer orders, returns, and complaints accurately using SAP and Salesforce systems- Deliver high-quality service that reflects brand values and enhances customer satisfaction- Demonstrate active listening, empathy, and emotional intelligence in all interactions- Identify upselling opportunities and use negotiation and influencing skills to maximize sales potential- Maintain up-to-date knowledge of product lines, policies, and promotions- Escalate complex issues appropriately while maintaining ownership until resolution- Ensure compliance with internal quality standards, service-level agreements, and data protection regulations- Provide feedback and suggestions for continuous improvement in service and process efficiency- Comply with the assigned schedule to cover the hours of operation- Support with any other new process at the time the client requires it, if it has been officially included in our range of servicesAccenture is a global professional services company with leading capabilities in digital, cloud, and security. With 699,000 employees serving clients in more than 120 countries, we embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and c

Keyskills :
Customer serviceOrder managementSAPSalesforceCommunication skillsAnalytical skillsEmotional intelligenceAdaptabilityNegotiation skillsOmnichannelCustomer CommunicationsC1 English LevelAttention to detailEmpathyActive listeningProblemsolving