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Customer Service Analyst

Fresher   Navi Mumbai, All India   29 Mar, 2026
Accenture India Private Limited
Job LocationNavi Mumbai, All India
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    Role Overview:As a Customer Service Analyst at Accenture, you will be responsible for providing assistance and support to customers in French language before, during, and after their purchase or use of products or services. Your role will involve addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.Key Responsibilities:- Analysis and solving of lower-complexity problems- Interaction with peers within Accenture before updating supervisors- Limited exposure with clients and/or Accenture management- Execution of daily work tasks with moderate level instruction and detailed instructions on new assignments- Making decisions that impact your own work and potentially the work of others- Individual contributor as part of a team with a focused scope of work- Working in rotational shifts may be requiredQualifications Required:- Graduation in any field- 3 to 5 years of experience- Intermediate proficiency in French languageNote: About AccentureAccenture is a global professional services company with leading capabilities in digital, cloud, and security. With a workforce of 784,000 people serving clients in over 120 countries, Accenture offers Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Embracing the power of change, Accenture aims to create value and shared success for clients, people, shareholders, partners, and communities. Visit www.accenture.com to learn more about the company. Role Overview:As a Customer Service Analyst at Accenture, you will be responsible for providing assistance and support to customers in French language before, during, and after their purchase or use of products or services. Your role will involve addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.Key Responsibilities:- Analysis and solving of lower-complexity problems- Interaction with peers within Accenture before updating supervisors- Limited exposure with clients and/or Accenture management- Execution of daily work tasks with moderate level instruction and detailed instructions on new assignments- Making decisions that impact your own work and potentially the work of others- Individual contributor as part of a team with a focused scope of work- Working in rotational shifts may be requiredQualifications Required:- Graduation in any field- 3 to 5 years of experience- Intermediate proficiency in French languageNote: About AccentureAccenture is a global professional services company with leading capabilities in digital, cloud, and security. With a workforce of 784,000 people serving clients in over 120 countries, Accenture offers Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Embracing the power of change, Accenture aims to create value and shared success for clients, people, shareholders, partners, and communities. Visit www.accenture.com to learn more about the company.

Keyskills :
Customer ServiceFrenchCommunicationMicrosoft ExcelLanguage TranslationHR Delivery StrategyAbility to perform under pressureAbility to work well in a teamWrittenverbal communication

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