Lead Pega Support Engineers

Job Description

Mizuho Global Services Pvt Ltd (MGS) is a subsidiary company of Mizuho Bank, Ltd, committed to a culture driven by ethical values and diversity in all forms. MGS was established in 2020 to handle banking and IT operations for Mizuho Banks domestic and overseas offices and group companies globally. The development of MGS is guided by the pillars of Mutual Respect, Discipline, and Transparency, forming the basis of all processes and operations at MGS.Whats in it for you:- Immense exposure and learning opportunities- Excellent career growth prospects- Work alongside passionate leaders and mentors- Opportunity to build projects from scratchPosition: Lead PEGA Support EngineerShift: General shift work from officeJob Location: GhansoliJob Summary:As a Lead PEGA Support Engineer, you will be responsible for overseeing the maintenance, support, and optimization of PEGA-based applications. Your role is crucial in ensuring system stability, managing incident resolution, and driving continuous improvement within the PEGA ecosystem. The ideal candidate will possess deep technical expertise, strong leadership skills, and effective communication abilities to support critical workflows and collaborate across teams.Key Responsibilities:- Lead the support and maintenance of PEGA applications to ensure high availability and performance.- Manage and resolve incidents and service requests promptly, escalating issues as needed.- Monitor system health and performance metrics using tools like PDC logs to proactively address any issues and ensure compliance with SLAs, security standards, and audit requirements.- Collaborate with development, QA, and infrastructure teams to troubleshoot and resolve complex problems.- Maintain and enhance support documentation, knowledge base articles, and runbooks.- Coordinate deployment activities with DevOps and ensure compliance with security standards and audit requirements.- Provide mentorship and guidance to junior support engineers.- Participate in root cause analysis and post-incident reviews to drive long-term improvements.- Stay updated with PEGA platform updates, best practices, and emerging technologies.Mandate Skills:- Strong understanding of PEGA PRPC architecture, case management, and rule resolution.- Experience in leading support teams.- Proficiency in troubleshooting PEGA applications, logs, and performance issues.- Familiarity with incident management tools such as SERVICENOW and JIRA.- Excellent communication and analytical skills.- PEGA CSA and CSSA certifications.- Exposure to PEGA diagnostic cloud, PEGA deployment manager, rest/soap integrations, and external system troubleshooting.Qualification:- Bachelors degree in computer science, information technology, or a related field.Experience:- 6 years of overall experience with 5 years in PEGA support as a lead.- Experience in PEGA client lifecycle management (CLM) and Know Your Customer (KYC) framework is advantageous.Interested candidates can share their updated CV to hidden_email with the subject line LEAD PEGA SUPPORT ENGINEER - 5 YRS Navi Mumbai. Job Location:Mizuho Global Services India Pvt. Ltd,11th Floor, Q2 Building Aurum Q Park, Gen 4/1,Ttc, Thane Belapur Road, MIDC Industrial Area,Ghansoli, Navi Mumbai- 400710. Mizuho Global Services Pvt Ltd (MGS) is a subsidiary company of Mizuho Bank, Ltd, committed to a culture driven by ethical values and diversity in all forms. MGS was established in 2020 to handle banking and IT operations for Mizuho Banks domestic and overseas offices and group companies globally. The development of MGS is guided by the pillars of Mutual Respect, Discipline, and Transparency, forming the basis of all processes and operations at MGS.Whats in it for you:- Immense exposure and learning opportunities- Excellent career growth prospects- Work alongside passionate leaders and mentors- Opportunity to build projects from scratchPosition: Lead PEGA Support EngineerShift: General shift work from officeJob Location: GhansoliJob Summary:As a Lead PEGA Support Engineer, you will be responsible for overseeing the maintenance, support, and optimization of PEGA-based applications. Your role is crucial in ensuring system stability, managing incident resolution, and driving continuous improvement within the PEGA ecosystem. The ideal candidate will possess deep technical expertise, strong leadership skills, and effective communication abilities to support critical workflows and collaborate across teams.Key Responsibilities:- Lead the support and maintenance of PEGA applications to ensure high availability and performance.- Manage and resolve incidents and service requests promptly, escalating issues as needed.- Monitor system health and performance metrics using tools like PDC logs to proactively address any issues and ensure compliance with SLAs, security standards, and audit requirements.- Colla

Keyskills :
case managementcommunicationanalytical skillsPEGA PRPC architecturerule resolutionincident management toolsrestsoap integrations