ServiceNow Developer

Job Description

As a ServiceNow Developer at Morningstar India Pvt Ltd, you will be a part of the Corporate Systems team responsible for managing and supporting various corporate platforms like ServiceNow, Oracle ERP, and Salesforce. Your primary responsibilities will include:- Providing day-to-day support to Morningstar employees across various departments like IT Operations, HR, Marketing, Sales, and Finance to effectively market, sell, provide service, and collect revenue for products- Offering guidance and technical expertise to all employees and business units regarding the use of corporate applications- Implementing system improvements for operational efficiencies and compliance alignment- Maintaining and updating corporate systems for security and release perspective- Collaborating with application vendors and internal resources to ensure the integrity and availability of applications- Establishing a centralized way of tracking and managing corporate systems processes and proceduresIn this role, you will be involved in:- ServiceNow Configuration and Development: Designing, configuring, and developing ServiceNow applications, modules, flows, and interfaces to meet HRSD, ITSM, HAM, and/or CMDB requirements- Service Catalog Development: Creating and maintaining a user-friendly Service Catalog with service offerings, request workflows, and SLAs- Integration and Data Migration: Collaborating with other teams to integrate ServiceNow with IT systems and third-party applications, managing data migration tasks- Reporting and Dashboards: Developing custom reports, performance analytics, and executive dashboards in ServiceNow for real-time insights- Continuous Learning: Staying updated with the latest ServiceNow features, tools, and best practices- Proactive Improvement: Identifying opportunities for improvements and providing recommendations to optimize ServiceNow solutions- Testing and Quality Assurance: Conducting thorough testing of ServiceNow configurations and developments for system stability, reliability, and accuracy- Documentation: Maintaining technical documentation for all ServiceNow configurations, customizations, and developmentsQualifications required for this role include:- Bachelors degree in computer science, Information Technology, or a related field- 4 to 8 years of relevant experience as a ServiceNow Developer, preferably with HRSD and/or ITAM product expertise- ServiceNow Certified Application Developer (CAD) certification is highly desirable- Proficiency in JavaScript, HTML, CSS, and XML with hands-on experience in ServiceNow scripting and development- In-depth knowledge of ITIL processes and best practices for IT Service Management- Strong analytical and problem-solving skills- Ability to work collaboratively in a team-oriented environment- Excellent organizational and time management skills- Understanding of Agile development methodologiesMorningstar is an equal opportunity employer. As a ServiceNow Developer at Morningstar India Pvt Ltd, you will be a part of the Corporate Systems team responsible for managing and supporting various corporate platforms like ServiceNow, Oracle ERP, and Salesforce. Your primary responsibilities will include:- Providing day-to-day support to Morningstar employees across various departments like IT Operations, HR, Marketing, Sales, and Finance to effectively market, sell, provide service, and collect revenue for products- Offering guidance and technical expertise to all employees and business units regarding the use of corporate applications- Implementing system improvements for operational efficiencies and compliance alignment- Maintaining and updating corporate systems for security and release perspective- Collaborating with application vendors and internal resources to ensure the integrity and availability of applications- Establishing a centralized way of tracking and managing corporate systems processes and proceduresIn this role, you will be involved in:- ServiceNow Configuration and Development: Designing, configuring, and developing ServiceNow applications, modules, flows, and interfaces to meet HRSD, ITSM, HAM, and/or CMDB requirements- Service Catalog Development: Creating and maintaining a user-friendly Service Catalog with service offerings, request workflows, and SLAs- Integration and Data Migration: Collaborating with other teams to integrate ServiceNow with IT systems and third-party applications, managing data migration tasks- Reporting and Dashboards: Developing custom reports, performance analytics, and executive dashboards in ServiceNow for real-time insights- Continuous Learning: Staying updated with the latest ServiceNow features, tools, and best practices- Proactive Improvement: Identifying opportunities for improvements and providing recommendations to optimize ServiceNow solutions- Testing and Quality Assurance: Conducting thorough testing of ServiceNow configurations and developments for system stabilit

Keyskills :
ITSMCMDBIntegrationData MigrationReportingDashboardsTestingQuality AssuranceDocumentationJavaScriptHTMLCSSXMLServiceNow ConfigurationServiceNow DevelopmentHRSDHAMService Catalog DevelopmentContinuous LearningProactive ImprovementITIL p