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Voice/Non-voice/Blended Process

Fresher   Navi Mumbai, All India   24 Dec, 2025
Aparna Singh Label
Job LocationNavi Mumbai, All India
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    As a Customer Service Representative, you will be the primary point of contact for clients, managing incoming calls and inquiries to ensure customer satisfaction. Your responsibilities will include generating sales leads, resolving complaints, and assisting with orders and refunds. You should possess excellent verbal and written communication skills along with strong listening abilities.Key Responsibilities:- Act as a liaison between customers and the company, addressing complaints, orders, errors, billing issues, and other queries.- Resolve customer complaints through various channels such as phone, email, mail, or social media.- Assist customers with placing orders, refunds, and exchanges.Qualifications Required:- No specific preference mentioned.- 0 to 5 years of experience in a Domestic or International Call Center (Voice/Non-Voice Process). Freshers with good communication skills are also welcome to apply.The company offers various benefits including food provided, health insurance, leave encashment, life insurance, paid sick time, paid time off, and provident fund. The work schedule includes day shift, evening shift, fixed shift, morning shift, and rotational shift. Additional benefits include performance bonuses, shift allowance, and yearly bonus.Education:- Secondary (10th Pass) preferredLocation:- Airoli, Navi Mumbai, Maharashtra preferredWork Location:- In-personTo apply or inquire further, please contact HR Aparna at 91-hidden_mobile. This is a full-time, permanent position with opportunities for fresher candidates.Please note: The job involves speaking directly with customers and providing assistance as needed. As a Customer Service Representative, you will be the primary point of contact for clients, managing incoming calls and inquiries to ensure customer satisfaction. Your responsibilities will include generating sales leads, resolving complaints, and assisting with orders and refunds. You should possess excellent verbal and written communication skills along with strong listening abilities.Key Responsibilities:- Act as a liaison between customers and the company, addressing complaints, orders, errors, billing issues, and other queries.- Resolve customer complaints through various channels such as phone, email, mail, or social media.- Assist customers with placing orders, refunds, and exchanges.Qualifications Required:- No specific preference mentioned.- 0 to 5 years of experience in a Domestic or International Call Center (Voice/Non-Voice Process). Freshers with good communication skills are also welcome to apply.The company offers various benefits including food provided, health insurance, leave encashment, life insurance, paid sick time, paid time off, and provident fund. The work schedule includes day shift, evening shift, fixed shift, morning shift, and rotational shift. Additional benefits include performance bonuses, shift allowance, and yearly bonus.Education:- Secondary (10th Pass) preferredLocation:- Airoli, Navi Mumbai, Maharashtra preferredWork Location:- In-personTo apply or inquire further, please contact HR Aparna at 91-hidden_mobile. This is a full-time, permanent position with opportunities for fresher candidates.Please note: The job involves speaking directly with customers and providing assistance as needed.

Keyskills :
Verbalwritten communication skills

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