Technical Account Manager 3

Job Description

Role Overview:You will be part of Adobes mission to hire the very best and create exceptional employee experiences where everyone is respected and has access to equal opportunities. As a Technical Account Manager (TAM), you will be responsible for delivery management of support issues and pro-active services to improve customer IT operational health in assigned accounts. Your role will involve coordinating with various internal teams to ensure technical queries are addressed in a timely manner to meet project timelines and requirements. You will also serve as the customers technical advocate within Adobe.Key Responsibilities:- Requires attention to detail approach to ensure meaningful contribution- Able to work on multiple deliverables and complete them within time-based deadlines- Able to work in different shifts to cater to customers from all geos- Communicating with internal teams from across the globe- Identifying automation opportunities- Carrying out projects to represent Adobe professionally- Proactively developing and nurturing good working relationships with internal teams and users at customer sites- Effectively researching, recording, and maintaining ongoing knowledge of best practices for product usage- Building strong working relationships with other teams supporting customer needs and business goals- Delivery of pro-active services and preventive service- Providing dedicated support during important customer events while coordinating with internal stakeholders- Pro-active notifications of upcoming releases and possible impact- Documentation of latest release updates, bug fixes, security fixes, and tutorials for effective communication to Adobes customers- Working cooperatively with team members of other Adobe teams such as TAMs, Premier Support Teams, Engineering, Technical Operations, and Deliverability- Working on case reviews and service reviews- Managing all communication with the appropriate level of etiquette, timeliness, and professionalism- Understanding escalation handling procedures- Reviewing customers environments to assess their technical readiness to achieve business and technical objectives- Identifying gaps, risks, and opportunities to provide recommendations, mitigation strategies, and next steps- Participation in Business Intelligence processes including taking an active role in knowledge base document creation- Responsible for ongoing knowledge and skills development and identifying developmental needs and addressing knowledge gapsQualifications Required:- Multi-year experience working in complex enterprise IT environments in consulting/support/account management/development roles- Innovative thinking and thoughtful risk-taking- Excellent oral and written communication skills- Ability to partner across the organization- Customer-focused approach and problem-solving mindset- Professional approach to keeping all company/project-related information confidential- Experience working in a team environment, managing a diverse workload- Validated presentation skills and experience organizing and running high-profile customer calls- Ability to analyze enterprise software issues (Java, web-server, network, OS, DB/SQL)- Customer-facing experience in enterprise projects- Good conceptual understanding of technologies such as Object-oriented programming (Java), SQL, Javascript, AngularJS, JQuery, CSS, MongoDB, web-server technologies, Web architecture and Topology, Database Concepts and SQL Query language, different OS including WIN, LINUX, OOPS/Networking concepts, SDLC, and Agile frameworks- Nice-to-have: Experience on any of the Adobe products like Adobe Audience Manager, Adobe Target, Adobe Campaign, Adobe Experience Manager, Adobe Analytics, or other Experience Cloud solutions. Role Overview:You will be part of Adobes mission to hire the very best and create exceptional employee experiences where everyone is respected and has access to equal opportunities. As a Technical Account Manager (TAM), you will be responsible for delivery management of support issues and pro-active services to improve customer IT operational health in assigned accounts. Your role will involve coordinating with various internal teams to ensure technical queries are addressed in a timely manner to meet project timelines and requirements. You will also serve as the customers technical advocate within Adobe.Key Responsibilities:- Requires attention to detail approach to ensure meaningful contribution- Able to work on multiple deliverables and complete them within time-based deadlines- Able to work in different shifts to cater to customers from all geos- Communicating with internal teams from across the globe- Identifying automation opportunities- Carrying out projects to represent Adobe professionally- Proactively developing and nurturing good working relationships with internal teams and users at customer sites- Effectively researching, recording, and mainta

Keyskills :
JavaSQLJavascriptAngularJSJQueryCSSMongoDBWeb architectureTopologyWINLINUXOOPSSDLCwebserver technologiesDatabase ConceptsSQL Query languageNetworking concepts