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CUSTOMER SUPPORT EXECUTIVE

2.00 to 3.00 Years Ahmedabad (Gujarat) 27 May, 2025

Job Location	Ahmedabad (Gujarat)
Education	B.Ed. (Education)
Salary	As per Industry Standards
Industry	IT-Hardware/Networking, Telecom
Functional Area	Operations/Customer Service/Telecalling/Backend
EmploymentType	Full-time

Job Description

CUSTOMER SUPPORT EXECUTIVEQUALIFICATION: GraduateEXPERIENCE: 2 to 3 YearsPROFILE:

Excellent interpersonal and written and oral communication skills.
Ability to lead a team.
Knowledge of CRM systems.
Computer skills especially Microsoft Office & tools.
Managing a team of representatives offering customer support.
Overseeing the customer service process.
Resolving customer complaints brought to your attention.
Creating procedures.
Planning the standardization of service delivery.
Monitoring the work of individual representatives and of the team.
Conducting quality assurance surveys with customers.
Providing feedback to the management.
Possessing excellent product knowledge to enhance customer support.
Maintaining a pleasant working environment for your team.

WORKING HOURS: 11 am to 7 pm Six days a weekLOCATION: Navrangpura, Ahmedabad.This is the formatted job description in markdown format.

Keyskills :
communication skillsleadership skillscrm systems knowledgemicrosoft office skillscustomer support customer complaints quality assurance

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CUSTOMER SUPPORT EXECUTIVE

Job Description

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