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IT Service Management Representative

2.00 to 5.00 Years   Ahmedabad (Gujarat)   18 Nov, 2024
accenture
Job LocationAhmedabad (Gujarat)
EducationAny Graduate
SalaryAs per Industry Standards
IndustrySoftware Services, Internet/Dot com/ISP
Functional AreaIT Software : Software Products & Services
EmploymentTypeFull-time

Job Description

Project Role:IT Service Management RepresentativeProject Role Description:Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.Must have skills:Infrastructure Program Control ServicesGood to have skills:No Function SpecialtyExperience Required:Minimum 2 year(s) of experience is requiredEducational Qualification:15 years full time educationSummary:As an IT Service Management Representative, you will manage delivery for IT production systems and services. You will support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Your role will involve providing operational support, ensuring production systems and devices are online and available. You will play a crucial role in maintaining the efficiency and effectiveness of IT services.Roles & Responsibilities:

  • Expected to perform independently and become an SME.
  • Required active participation/contribution in team discussions.
  • Contribute in providing solutions to work-related problems.
  • Ensure client satisfaction by delivering high-quality IT production systems and services.
  • Manage the infrastructure service management lifecycle.
  • Support the availability and reliability of production systems and devices.
  • Identify and mitigate risks to IT services.
  • Collaborate with cross-functional teams to provide operational support.
  • Continuously improve IT service delivery processes and procedures.
Professional & Technical Skills:
  • Must To Have Skills: Proficiency in Infrastructure Program Control Services.
  • Strong understanding of IT service management principles and best practices.
  • Experience in managing IT production systems and services.
  • Knowledge of risk management and mitigation strategies.
  • Familiarity with ITIL framework and its processes.
  • Good To Have Skills: Experience with incident management tools.
  • Experience in implementing IT service improvement initiatives.
  • Knowledge of IT infrastructure components and their interdependencies.
Additional Information:
  • The candidate should have a minimum of 2 years of experience in Infrastructure Program Control Services.
  • This position is based at our Ahmedabad office.
  • A 15 years full-time education is required.
Locations:AHMEDABAD

Keyskills :
infrastructure management service lifecycle support risk mitigation strategies itil framework knowledgeincident management tools it services service management it service management service improvement it service delivery

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