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Team Lead, Sort Center

3.00 to 5.00 Years   Ahmedabad (Gujarat)   18 May, 2025
AMAZON INDIA PVT LTD
Job LocationAhmedabad (Gujarat)
EducationCS (Company Secretary)Any Graduate
SalaryAs per Industry Standards
IndustryConsumer Durables/FMCG, Warehousing
Functional AreaProduction/Manufacturing/Maintenance/Packaging
EmploymentTypeFull-time

Job Description

Amazon where builders can build! Were looking for a smart, customer-obsessed innovator and owner to join our Operations Team.Purview of a Team LeadTeam Lead, Operations is responsible for managing a team and facilitating the flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/business continuity. The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in written and oral form. She/he should be able to come up with process improvements and drive them through completion.Responsibilities include, but are not limited to:

  • Managing a shift (Day/Night), constantly identifying opportunities to improve team performance and owning associated change management.
  • Developing and/or referring to performance metrics to drive team performance and business results.
  • Identifying the business impact of trends and making data-backed decisions.
  • Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers).
  • Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.
  • Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.
Key job responsibilities
  • Defining, building and responsible for the execution of transportation processes, right from FC to customers and leveraging our Sort Center network.
  • Responsible for hiring, training and building up a highly motivated workforce for the SC teams, with support from HR and training team, to meet the operational requirements, and continuously meeting the high bar on quality and productivity.
  • Coordinate with Finance, CS, FC and Projects team to matters related to SC operations.
  • Continuously improve the SC process and attain a sustained level of performance standard. Initiates improvements to enhance quality standards, reduce waste, and eliminate unnecessary work.
  • Analysis of the data reports to identify performance bottlenecks and improve the performance.
  • Implement the formal process control and process improvement mechanisms such as Kaizen (six sigma).
A day in the lifeManaging the Day-to-day floor operations in the shift (Day/Night). Additionally, ensure all standard operating procedures are followed. Monitor all the key metrics. Carry regular audits, follow mechanisms, and ensure to motivate the team to bring maximum efficiency & output on the floor.LocationsIND, GJ, Ahmedabad

Keyskills :
team management data analysis process improvement communication skillsperformance metrics kaizen process control

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