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Team Leader Voice (RCC) ( 82850298 )

2.00 to 5.00 Years Ahmedabad (Gujarat) 18 May, 2025

Job Location	Ahmedabad (Gujarat)
Education	B.Com. (Commerce)
Salary	As per Industry Standards
Industry	IT-Hardware/Networking, Telecom
Functional Area	Operations/Customer Service/Telecalling/Backend
EmploymentType	Full-time

Job Description

Posted Date:16 May 2025Function/Business Area:Customer ServiceLocation:Ahmedabad 6 - VastrapurJob Responsibilities:

Ensure smooth and efficient day to day operations within the team
Drive performance effectiveness and customer experience
Coach assigned Advisors on observed areas of improvement
Conduct analysis and drive initiatives to improve efficiency
Manage all customer interactions as rostered within parameters
Boost employee morale and monitor absenteeism and attrition
Abide by company policies and core values
Adhere to rostered timing, scheduled shifts and activities
Ensure individuals and team meet the defined performance metrics
Follow all contact center policies, procedures, code of conduct and legislative requirements.

Education Requirement:Graduation degree in any disciplineExperience Requirement:2 - 5 yearsSkills & Competencies:

Planning and organizing skills
Problem solving skills
Team management skills
Customer handling skills
Technical expertise
Ownership mindset
Speak local language

Please update your profile and upload resume to apply.Location Map: Ahmedabad 6 - Vastrapur

Keyskills :
customer handling skillsteam management skillsplanning and organizing problem solving skillstechnical expertise customer service contact center

APPLY NOW

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Team Leader Voice (RCC) ( 82850298 )

Job Description

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