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it service strategy Job Openings

Showing 601 - 650 of 55968 Jobs

Order, Quote, Contract Mgt with Supply Chain Exp 1 Yrs

WHITE HORSE MANPOWER CONSULTANCY (P) LTD 1.00 to 10.00 Years Pune, BangaloreBangalore, Chennai 31 Aug, 2026

Order / Quote / Contract Management with SAP

Job Highlights

Experience: 1 Years

Salary: Up to 3.5 LPA
...
sap sdsales orderorder processingorder trackingmanagement sap erporder entry

International Voice Process

CONVERSE PLACEMENT SERVICES INDIA PRIVATE LIMITED 1.00 to 10.00 Years Pune 31 Aug, 2026

Job Description International Voice Process Location: Pune Experience: 4 Years Process: International Voice / Customer Support Shift...
customer experienceinternational voice processcustomer relationship managementinternational voicecontact center operationscustomer complaintsinternational call centercustomer queriesus voice process

General Manager - Direct Sales
Krisala Developers 1.00 to 10.00 Years Nagpur 31 Aug, 2026

About Krisala Developers Krisala Developers is one of Punes fastest-growing real estate developers, known for delivering thoughtfully designed residential, commercial, township and plotted develo...
Sales ConversionLead ManagementCustomer EngagementNegotiationTeam ManagementMarket KnowledgeAnalytical SkillsCommunication SkillsLeadership Skills

Customer Support E commerce- Team Lead
PineQ Lab Technology 1.00 to 10.00 Years Nagpur 31 Aug, 2026

Position: Customer Support Team Lead Location: Pune, Maharashtra Employment Type: Full-time Working Days: 5.5 days per week Overall Experience: Minimum 4 years Team Lead Experience: Minimum 2 year...
Customer SupportManagementMentoringCoachingPerformance ReviewsSOPsTeam LeadCustomer EscalationsKPIs

Officer, Branch Relationship Manager, Growth
DBS Bank 1.00 to 10.00 Years Nagpur 31 Aug, 2026

Job Summary As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking bus...
Relationship ManagementBanking ProductsCustomer ServiceSalesFinancial MarketsKYCMarket ResearchCommunication SkillsProblem Solving

Client Success Executives (Nagpur)
Confidential 1.00 to 10.00 Years Nagpur 31 Aug, 2026

We are looking for a highly motivated and customer-focused Client Success Executives to join our growing US Healthcare Credentialing & Provider Enrollment team. This is a 100% client-facing role r...
customer servicecommunication skillsrelationship managementclient onboarding

Territory Sales Manager
WILLPOWER CONSULTANTS PRIVATE LIMITED 1.00 to 10.00 Years Nagpur, AurangabadAurangabad, Pune, Nashik, Dhule, Chandrapur, Nanded, Sangli, Jalgaon, Kolhapur 31 Aug, 2026

Job Role : Recruit Life Advisor under your team to archive business target .Execution of sales strategy to increase market and reach penetration .Build long term relationship with new and existin...
financeagency salesinsurance agency managementloan salesbanking salesloanscasa salescredit cardsinsurance sales

Area Marketing Manager
BEMCON ENGINEERING PRIVATE LIMITED 1.00 to 10.00 Years Ghaziabad, AgraAgra, Mirzapur, Czech Republic, Canada, Qatar, Asansol, Ajmer, Nigeria, Dehradun, Pol 31 Aug, 2026

Responsibilities: Responsible for leading demand generation activities and deliver the liquidation goals as per the business plan. Accountable for effective commercialization l...
market planningmarketing managementmarketing operationsmarketing research

Salesforce Consultant
NEWAGE TECH SOLUTION PRIVATE LIMITED 1.00 to 10.00 Years Noida, DelhiDelhi, Bangalore, Chennai, Hyderabad, Gurugram, Pune, Mumbai City 31 Aug, 2026

Key Responsibilities: - Lead and deliver end-to-end Salesforce consulting engagements including discovery, requirement gathering, solution design, configuration, development over...
solution designuatsalesforce cpqsalesforce consultant sales cloudservice cloudcrm implementationapexlwc

Chief Executive Officer
BEMCON ENGINEERING PRIVATE LIMITED 1.00 to 10.00 Years Noida, AustraliaAustralia, Austria, Canada, Uttar Pradesh, Dehradun, Bangalore, Chennai, Poland, Net 31 Aug, 2026

Responsibilities: Develop high quality business strategies and plans ensuring their alignment with short term and long term objectives Lead and motivate subordinates to advance...
chief activitiesexecutive developmentexecutive productionexecutive leadership

Digital Medical Scientific Liaison
BEMCON ENGINEERING PRIVATE LIMITED 1.00 to 10.00 Years Noida, BiharBihar, Arunachal Pradesh, Assam, Luxembourg, Bangalore, Chennai, Hyderabad, Poland, Guru 31 Aug, 2026

RESPONSIBILITIES: Focus on building trustful relationships to covered by field based, increasing the medical reach and coverage of new specialties from tier two and three citi...
digital signal processingmedical writingmedical affairsdigital analyticsdigital strategy

Senior Managerial Opportunity, IAP at CP, New Delhi-01
Rajesh Kumar Shrivastava Hiring For IAP at Kotak Life, CP Branch, New Delhi 1.00 to 10.00 Years Noida, DelhiDelhi, Faridabad, Ghaziabad, Gurugram 31 Aug, 2026

Recruitment Drive: Urgent and immediate hiring for a senior-level position as Partner Designation: Internal Agency Partner Location: Delhi/NCR Company: Kotak Life Insurance, based at Connaught...
strategymanagementsales enablement

Customer Service Executive
AYURSMITH WELLNESS (OPC) PRIVATE LIMITED 1.00 to 10.00 Years Noida, DelhiDelhi, Oman, Qatar, Srikakulam, Kuwait, Bangalore, Philippines, Ongole, United Arab Emir 31 Aug, 2026

Customer Support Executive Job Description Template We are looking for a qualified Customer Support Executive to manage a team of repre...
adaptabilitycommunicationmanagementpatiencetimeabilityactivelisteningempathyreframing

Sales & Marketing Manager QSR
Rohit Global Placement 1.00 to 10.00 Years Noida, DelhiDelhi, Bangalore, Chennai, Hyderabad, Kolkata, Gurugram, Pune, Mumbai City, Hong Kong 31 Aug, 2026

Location: Hong Kong Experience: 89 Years Industry: QSR / Food & Beverage
Job Summary We are looking for an experienced Sales & Ma...
beveragesales managementqsrfoodmarketing management

Wealth Relationship Manager
Synergy Plus Business Consulting Group Hiring For for a pvt leading Bank 1.00 to 10.00 Years Noida, GhaziabadGhaziabad, Bangalore, Hyderabad 31 Aug, 2026

Experience : Relationship Management experience in Banks, NBFC, Brokerage houses Experience 3 yrs Key Skills : Good interpersonal and communication skills English && Vernacular Good Presentati...
trade financeportfolio managementwealth managementcross sellinghni client handlingnri serviceshigh net worth individualshnwrelationship management

Associate Manager-Acquisition (Current Account & Saving Account)
Acura Solutions Hiring For IDFC First Bank 1.00 to 10.00 Years Noida, DelhiDelhi, Gurugram 31 Aug, 2026

Assistant Manager CASA (Current Account Acquisition)

Job Purpose
We are looking for a motivated and customer-focused professional to join our team as an Assistant Manager CASA....
field salessales process

Office Administrator
AWINMO INDIA MARKETING PRIVATE LIMITED 1.00 to 10.00 Years Noida, DelhiDelhi, Bangalore, Chennai, Hyderabad, Kolkata, Gurugram, Pune, Mumbai City 31 Aug, 2026

We are looking for a reliableOffice Administrator.They will undertake administrative tasks, ensuring the rest of the staff has adequate support to work efficiently. Thetasks of the office admini...
purchaseofficedeskdatatravelfrontpowerpointreportsentryequipmentappointmentsschedulingcustomer serviceordersarrangementspatients

Regional Security Manager
BEMCON ENGINEERING PRIVATE LIMITED 1.00 to 10.00 Years Noida, CanadaCanada, Bihar, New Zealand, Arunachal Pradesh, Assam, Bangalore, Spain, Chennai, Hydera 31 Aug, 2026

As Regional Security Manager, to deploys corporate global security capabilities to protect employees, facilities, and assets across the company. This role involves managing physical security oper...
security managementsecurity servicesworkplace violence preventioncorporate security

Service Desk Manager
NEWAGE TECH SOLUTION PRIVATE LIMITED 1.00 to 10.00 Years Noida, DelhiDelhi, Bangalore, Chennai, Hyderabad, Gurugram, Pune, Mumbai City 31 Aug, 2026

Key Responsibilities: - Own end-to-end service desk operations, ensuring adherence to SLAs, response times, and resolution targets across all support channels - Lead, mentor, and...
incident managementit supportsla managementteam leadershipcsatcoachingservicenowservice desk management itil

SAP Client Delivery Manager
HCL Technologies Ltd 1.00 to 10.00 Years Noida, DelhiDelhi, Bangalore, Chennai, Hyderabad, Kolkata, Gurugram, Pune, Mumbai City 31 Aug, 2026

The Client Delivery Manager (CDM) serves as primary point of contact for SAP Cloud Customers of Enterprise Cloud Services, mainly focusing on HANA Enterprise Cloud (HEC), S/4HANA private cloud ed...
Education minimum bachelors degree or equivalents in Business Administration Computer Science Technical Engineering Economics or related fieldsGood understanding of SAP Basis system migration and/or functional SAP applicationknowledge.Understanding

Bank Reconciliation Specialist
CONVERSE PLACEMENT SERVICES INDIA PRIVATE LIMITED 1.00 to 10.00 Years Noida, Delhi 31 Aug, 2026

Bank Reconciliation Specialist EMEA, India Shared Service Centre Position Description Position Objective The Bank Reconciliation & Allocation Specialist is responsible for accurate and timely rec...
cash flowemeartrrecord to reportbalance sheetuk processgeneral ledgerreconciliationintercompany reconciliation

Divisional Manager
WILLPOWER CONSULTANTS PRIVATE LIMITED 1.00 to 10.00 Years Mohali, LudhianaLudhiana, Amritsar, Patiala, Jalandhar, Hoshiarpur, Bhubaneswar, Cuttack, Rourkela, 31 Aug, 2026

Job Role : Recruit Life Advisor under your team to archive business target .Execution of sales strategy to increase market and reach penetration .Build long term relationship with new and existin...
banking salesloan salesinsurance agency managementfinancefmcg salesagency salesloansinsurance salescredit cards

Divisional Manager
WILLPOWER CONSULTANTS PRIVATE LIMITED 1.00 to 10.00 Years Mohali, LudhianaLudhiana, Amritsar, Patiala, Jalandhar, Hoshiarpur, Bhubaneswar, Cuttack, Rourkela, 31 Aug, 2026

Job Role : Recruit Life Advisor under your team to archive business target .Execution of sales strategy to increase market and reach penetration .Build long term relationship with new and existin...
banking salesloan salesinsurance agency managementfinancefmcg salesagency salesloansinsurance salescredit cards

Divisional Manager
WILLPOWER CONSULTANTS PRIVATE LIMITED 1.00 to 10.00 Years Mohali, LudhianaLudhiana, Amritsar, Patiala, Jalandhar, Hoshiarpur, Bhubaneswar, Rourkela, Cuttack, 31 Aug, 2026

Job Role : Recruit Life Advisor under your team to archive business target .Execution of sales strategy to increase market and reach penetration .Build long term relationship with new and existin...
loan salesfmcg salesinsurance salesbanking salesfinanceloanscredit cardscasa salesinsurance agency management

Hospitality Executive
OVERNET TRADING PRIVATE LIMITED 1.00 to 10.00 Years Mangalore, BangaloreBangalore, Australia, Meerut, Patna, Saudi Arabia, Cuddalore, Kalyan, Myanmar, N 31 Aug, 2026

Timely Commencement and Phased Commissioning Deliver on-time go-live and subsequent phase gates with explicit readiness criteria (licensing, staffing and training, equipment validation, safety d...
hospital managementutilization managementmedical reviewhealthcare managementmedical case managementmedical cost containment

Bakery Chef
Needs Ayurveda Private Limited 1.00 to 10.00 Years Mangalore, BelgaumBelgaum, Bhagalpur, Vizianagaram, Kollam, Jamshedpur, Anand, Mumbai City, Anantpur 31 Aug, 2026

Bakery Chef (or Pastry Chef) creates, bakes, and decorates high-quality breads, pastries, and desserts while managing bakery operations, inventory, and staff. They develop seasonal menus, ensure ...
comfort foodchinese cuisineindian curryculinary educationmenu planningindian cuisinerecipe developmentfood preparationfood products

Hospitality Executive
OVERNET TRADING PRIVATE LIMITED 1.00 to 10.00 Years Mangalore, BangaloreBangalore, Australia, Meerut, Patna, Saudi Arabia, Cuddalore, Kalyan, Myanmar, U 31 Aug, 2026

Timely Commencement and Phased Commissioning Deliver on-time go-live and subsequent phase gates with explicit readiness criteria (licensing, staffing and training, equipment validation, safety d...
medical cost containmentmedical reviewutilization managementquality improvementhealthcare managementmedical case management

Retail Trainer
Ramraj Cotton 1.00 to 10.00 Years Mangalore, HyderabadHyderabad, Chennai, Bangalore, Madurai, Vijayawada, Tiruchirappalli, Vellore, Ti 31 Aug, 2026

Job Summary: We are looking for a dynamic Cluster Trainer to drive training and capability development across retail stores. The role focuses on enhancing sales performan...
retail trainingojtproduct trainingtraining managementdevelopment coachinginduction trainingskill gap analysisorientation programs

Hiring | US Retirement Insurance Non-Voice1 Years / MBA Freshers | Mangalore
WHITE HORSE MANPOWER CONSULTANCY (P) LTD 1.00 to 10.00 Years Mangalore, Pune 31 Aug, 2026

US Retirement Insurance (Non-Voice) Location: Manga...
us healthcare insuranceus retirement services retirement insuranceus insuranceretirement processing

Customer Success Specialist
ODH DEVELOPERS PRIVATE LIMITED 1.00 to 10.00 Years Madurai, ChennaiChennai, Ambattur, Ethiopia, Moradabad, Qatar, South Africa, Jorethang, United Arab 31 Aug, 2026

Were looking for a proactive and customer-oriented Customer Success Specialist to join our dynamic team. In this role, youll be instrumental in onboarding new customers and ensuring they receive...
timecommunicationmanagementleadershipproblembudgetingorganizationalsolving

Freshers (Customer Support) - Fresher
KoinBX 1.00 to 10.00 Years Madurai 31 Aug, 2026

About the job: KoinBX is one of the fastest-growing cryptocurrency exchanges, focused on transforming how people invest and manage their financial futures. Experience: 0 - 2 Years Location: Ma...
Customer service orientationEffective communicationTime managementTeamworkAdaptabilityActive listeningProblemsolvingBPOVoice process

Customer Service Representative
DIGITIDE SOLUTIONS LIMITED 1.00 to 10.00 Years Navi Mumbai 31 Aug, 2026

Key Responsibilities

Handle inbound/outbound voice calls or email for resolving customer queries

Listen to and understand customer requirements

Pr...
blended processvoice processcustomer serviceoutbound callinginbound processcustomer care

Digital Medical Scientific Liaison
BEMCON ENGINEERING PRIVATE LIMITED 1.00 to 10.00 Years Mumbai City, BiharBihar, Arunachal Pradesh, Assam, Luxembourg, Bangalore, Noida, Chennai, Hyderabad, 31 Aug, 2026

RESPONSIBILITIES: Focus on building trustful relationships to covered by field based, increasing the medical reach and coverage of new specialties from tier two and three citi...
digital signal processingmedical writingmedical affairsdigital analyticsdigital strategy

Plant Head - Manufacturing
JHC Recruitment Agency 1.00 to 10.00 Years Mumbai City, PunePune, Noida, Indore, Gurugram, Dewas, Delhi 31 Aug, 2026

Plant Head - Manufacturing - Lead end-to-end plant operations including production, maintenance, utilities, CAPEX projects, and operational performance. - Drive manufacturing e...
operationsproductionplant operationsplant

Language Expert -German Or french
GHRS TRAINING LLP 1.00 to 10.00 Years Mumbai City 31 Aug, 2026

frenchgerman languagevoice processgerman translationcustomer supportfrench translationgerman language expertc1 certified

Customer Service Executive
Career Values Hiring For Banking Sector 1.00 to 10.00 Years Navi Mumbai, Mumbai CityMumbai City, Thane 31 Aug, 2026

Handle inbound calls from customers regarding their accounts, banking products, and services.

Assist customers with their banking-related queries and requests....
target-oriented approachactive listeningcross-sellingbanking process knowledgebanking knowledgeproblem-solvingcrm knowledge

Senior Sales Executive (B2B)
Impression Makers 1.00 to 10.00 Years Mumbai City, Mira Bhayandar 31 Aug, 2026

Sales- Mumbai
Company: Nine Jewellery Manufacturing Pvt. Ltd (www.ninejewellery.net) Job Title: Executive/Sr. Executive Sales Location: b2b marketing strategytime managementjewellerycorporate salesgemsnew client acquisition

First Wealth Relationship Manager - HNI
Acura Solutions 1.00 to 10.00 Years Mumbai City 31 Aug, 2026

Relationship Manager First Wealth Location: Multiple Locations Experience: 5 Years in Banking, Wealth Management, Insurance, Investments, or F...
hni salesrelationship management

Engineer- Data Centre Operations Thane Mumbai
Talent Leads HR Solutions Pvt Ltd 1.00 to 10.00 Years Mumbai City 31 Aug, 2026

Description: Key Responsibilities:

Monitor server performance and availability using system monitoring tools.

Respond to and resolve basic server alerts, inci...
data center operationsaws

Vice President - Human Resources
PRP Professional Edge Associates Pvt Ltd 1.00 to 10.00 Years Mumbai City 31 Aug, 2026

About the Organisation: PRP Group is a financial services conglomerate with a focus on both fund-based and non-fund-based services. Incepted in 2013 with a vision of creating a...
complianceexit managementemployee engagementtalent managementpayroll managementtechnical recruitingmonitoringstakeholder managementtalent acquisitionemployee

Career Consultant
TALENTSTACK CONSULTING PRIVATE LIMITED 1.00 to 10.00 Years Mumbai City 31 Aug, 2026

Career Consultant
Company: Get Jobs with MyPM Department: Career Services / Consultative Sales Job Type: Full-Time Work Schedul...
englishtelecallingsales

Customer Service Representative
OMEGA MANAGEMENT SERVICES 1.00 to 10.00 Years Mumbai City 31 Aug, 2026

We are hiring Customer Service Executives to handle customer queries, provide accurate information, resolve issues, and ensure a positive customer experience. Candidates should h...
voice processvoice supportcustomer supportinternational bpocustomer service operationscustomer service

Team Lead Operations
Transformplus 1.00 to 10.00 Years Navi Mumbai, Mumbai CityMumbai City, Pune, Thane, Hyderabad, Gurugram, Delhi 31 Aug, 2026

Hi We are looking forTeam Lead Operations -International Role Summary:- An experienced and highly motivated Team Lead to oversee Inbound Custome...
team handlingdashboardsbpoattritionpeople managementoperations managementsla managementkpishrinkage

SAP Client Delivery Manager
HCL Technologies Ltd 1.00 to 10.00 Years Mumbai City, PunePune, Bangalore, Chennai, Noida, Hyderabad, Kolkata, Gurugram, Delhi 31 Aug, 2026

The Client Delivery Manager (CDM) serves as primary point of contact for SAP Cloud Customers of Enterprise Cloud Services, mainly focusing on HANA Enterprise Cloud (HEC), S/4HANA private cloud ed...
Education minimum bachelors degree or equivalents in Business Administration Computer Science Technical Engineering Economics or related fieldsGood understanding of SAP Basis system migration and/or functional SAP applicationknowledge.Understanding

Divisional Manager
WILLPOWER CONSULTANTS PRIVATE LIMITED 1.00 to 10.00 Years Ludhiana, JalandharJalandhar, Amritsar, Mohali, Patiala, Hoshiarpur, Bhubaneswar, Cuttack, Rourkela, 31 Aug, 2026

Job Role : Recruit Life Advisor under your team to archive business target .Execution of sales strategy to increase market and reach penetration .Build long term relationship with new and existin...
banking salesloan salesinsurance agency managementfinancefmcg salesagency salesloansinsurance salescredit cards

Divisional Manager
WILLPOWER CONSULTANTS PRIVATE LIMITED 1.00 to 10.00 Years Ludhiana, JalandharJalandhar, Amritsar, Mohali, Patiala, Hoshiarpur, Bhubaneswar, Rourkela, Cuttack, 31 Aug, 2026

Job Role : Recruit Life Advisor under your team to archive business target .Execution of sales strategy to increase market and reach penetration .Build long term relationship with new and existin...
loan salesfmcg salesinsurance salesbanking salesfinanceloanscredit cardscasa salesinsurance agency management

Office Coordinator
HIGH DIVE INTERNATIONAL 1.00 to 10.00 Years Ludhiana 31 Aug, 2026

Follow office workflow procedures to ensure maximum efficiency

Maintain files and records with effective filing systems

Support other teams with various administrativ...
coordinationcustomer carecommunication skillsadministrationsupportcrmenglishoffice coordination

Sales Executive/ Officer (FMCG & Cosmetics)
Sharda Consultancy Services 1.00 to 10.00 Years Ludhiana, ChandigarhChandigarh, Delhi, Patiala, Dehradun, Noida, Ghaziabad, Gurugram, Faridabad, Mee 31 Aug, 2026

Sales Executive/ Officer Experience: 1.5 years of sales experience (In cosmetic and FMCG with General Trade Only). Working Days: 6 Days (Monday to Saturday) Shift Timing: 10:0...
fmcg salescommunicationnegotiationsalescustomer relationship managementcosmetic

Fundraising Executive
OVERNET TRADING PRIVATE LIMITED 1.00 to 10.00 Years Ludhiana, ChinaChina, Australia, Meerut, Patna, Saudi Arabia, Cuddalore, Kalyan, Myanmar, Bangalore, 31 Aug, 2026

Manage and lead operations and compliance of fund-related activities To liaise with various regulators and consultants to maintain compliance with the funds Interact and lead the investor sign-u...
deal executiondeal creationfinancial sponsorssubordinated debtdeal sourcingmezzaninebuyoutsdeal strategyfund transfer

Hospitality Executive
OVERNET TRADING PRIVATE LIMITED 1.00 to 10.00 Years Ludhiana, AustraliaAustralia, Meerut, Patna, Saudi Arabia, Cuddalore, Kalyan, Myanmar, Bangalore, Ne 31 Aug, 2026

Timely Commencement and Phased Commissioning Deliver on-time go-live and subsequent phase gates with explicit readiness criteria (licensing, staffing and training, equipment validation, safety d...
hospital managementutilization managementmedical reviewhealthcare managementmedical case managementmedical cost containment

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it service strategy Jobs

it service strategy Job Openings

Order / Quote / Contract Management with SAP

Job Highlights Experience: 1 Years Salary: Up to 3.5 LPA ... sap sdsales orderorder processingorder trackingmanagement sap erporder entry

Customer Support Executive Job Description Template We are looking for a qualified Customer Support Executive to manage a team of repre... adaptabilitycommunicationmanagementpatiencetimeabilityactivelisteningempathyreframing

Job Summary We are looking for an experienced Sales & Ma... beveragesales managementqsrfoodmarketing management

Assistant Manager CASA (Current Account Acquisition)

Job Purpose

US Retirement Insurance (Non-Voice) Location: Manga... us healthcare insuranceus retirement services retirement insuranceus insuranceretirement processing

Sales- Mumbai

Career Consultant

Hi We are looking forTeam Lead Operations -International Role Summary:- An experienced and highly motivated Team Lead to oversee Inbound Custome... team handlingdashboardsbpoattritionpeople managementoperations managementsla managementkpishrinkage

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Experience: 1 Years

Salary: Up to 3.5 LPA
...
sap sdsales orderorder processingorder trackingmanagement sap erporder entry

Customer Support Executive Job Description Template We are looking for a qualified Customer Support Executive to manage a team of repre...
adaptabilitycommunicationmanagementpatiencetimeabilityactivelisteningempathyreframing

Job Summary We are looking for an experienced Sales & Ma...
beveragesales managementqsrfoodmarketing management

US Retirement Insurance (Non-Voice) Location: Manga...
us healthcare insuranceus retirement services retirement insuranceus insuranceretirement processing

Hi We are looking forTeam Lead Operations -International Role Summary:- An experienced and highly motivated Team Lead to oversee Inbound Custome...
team handlingdashboardsbpoattritionpeople managementoperations managementsla managementkpishrinkage