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answering incoming calls Job Openings

Showing 151 - 200 of 15103 Jobs

- MANAGER - SALES & MARKETING - HEALTHCARE COMPANY

PERSONAL NETWORK 1.00 to 10.00 Years Bangalore 07 Sep, 2026

A Reputed Healthcare Company @ Bangalore is looking out for Professionals to augment their Growth Programme.

Kindly Contact Anu @ 98450 43512 Raj @ 9...
business strategylead generationsalesmarketing

Customer Care Executive
DIGITIDE SOLUTIONS LIMITED 1.00 to 10.00 Years Bangalore 07 Sep, 2026

Position: Customer Care Executive Role Overview We are looking for a customer-focused Customer Care Executive to handle customer queries throu...
customer servicedomestic bpodomestic callingcustomer supportcustomer careinbound calls

Logistics Associate
FW FUTURESWINGS PRODUCTS & SERVICES (OPC) PRIVATE LIMITED 1.00 to 10.00 Years Ahmedabad, BangaloreBangalore, Purnia, Chennai, Hyderabad, Gurugram, Kolkata, Chittoor, Mangalore, M 07 Sep, 2026

Logistics associates assist in the management of an organizations logistics systems. They coordinate the shipment and distribution of goods, inspect goods and materials, track shipments, manage i...
timedatacommunicationproblemmanagemententrydetailsattentionsolving

Store & Purchase Assistant
SUMIT KUMAR NEGI 1.00 to 10.00 Years Ahmedabad, SuratSurat, Gujarat, Bangalore, Chattisgarh, Andhra Pradesh, Bhillai, Bihar, Patna, Muzza 07 Sep, 2026

Contact Person : 88,00,91,33,67 Renu Mam
Job Summary We are looking for a responsible and detail-ori...
inventory controldispatch schedulingstore managementstore supervisionpurchase managementpurchase ordercost controldispatch planning

Apply Deputy Area Manager sourcing (IMF | Life Insurance) salary 5.5La
Niyukti Management Consultants Hiring For Niyukti Management Consultants 1.00 to 10.00 Years Vijayawada, VaranasiVaranasi, Noida, Kanpur, Lucknow, Gurugram, Kolkata, Faridabad, Delhi, Agra 31 Aug, 2026

JOB Hiring Deputy Area Manager (IMF Channel | Life Insurance) Industry: Life Insurance life insurancesales executivesr.sales managerassistant branch managerassociates partner sourcingsr.agency managerdistribution managerunit sales managerchief business manager

Relationship Officer in Visakhapatnam Life Insurance (Banca Channel)
BFSI 1.00 to 10.00 Years Vijayawada 31 Aug, 2026

We are hiring experienced Relationship Officers in Visakhapatnam for one of Indias top life insurance providers. This is a Banca Channel role ideal for professionals from banking, NBFCs, or insura...
salesrelationship managementinsurance salesbankingcustomer service

Receptionist and telecaller
SRI DHAKSHITA INFRA DEVELOPERS 1.00 to 10.00 Years Vijayawada 31 Aug, 2026

Telecaller Real Estate Open Plot VenturesCompany Description Sri Dhakshita Infra Developers is a growing real estate company based in Visakhapatnam, specializing in open plot ventures and proper...
verbal communicationinterpersonal skillsTelugucomputer skillsMS OfficeEnglish communicationlistening skillsCRM softwarefollowup skills

TSE Executive
WebTech Software Solutions 1.00 to 10.00 Years Vijayawada, RajahmundryRajahmundry, Kakinada, Nellore, Kurnool, Kavali, Tirupati, Amalapuram, Bangal 31 Aug, 2026

Job description Hiring for TOP bpos in Bangalore Technical Support/VOICE Roles and Responsibilities

Handle customer queries v...
technologynon voicetechnical helpdesktechnical supporttechnical voice processtechnology transfer

Sr Technical Advisor
WebTech Software Solutions 1.00 to 10.00 Years Vijayawada, RajahmundryRajahmundry, Kakinada, Nellore, Kurnool, Tirupati, Kavali, Amalapuram, Bangal 31 Aug, 2026

Job description Hiring for TOP bpos in Bangalore Technical Support/VOICE Roles and Responsibilities

Handle customer queries v...
customer supporttechnical processtechnical recruitmenttechnical supporttelesalestechnical voice process

Sr Technical Specialist
WebTech Software Solutions 1.00 to 10.00 Years Vijayawada, RajahmundryRajahmundry, Kakinada, Nellore, Kurnool, Kavali, Tirupati, Amalapuram, Bangal 31 Aug, 2026

Job description Hiring for TOP bpos in Bangalore Technical Support/VOICE Roles and Responsibilities

Handle customer queries v...
telesalestechnical recruitmenttechnical processtechnical supportcustomer supporttechnical voice process

Technical support voice
WebTech Software Solutions 1.00 to 10.00 Years Vijayawada, RajahmundryRajahmundry, Kakinada, Nellore, Kurnool, Tirupati, Kavali, Amalapuram, Bangal 31 Aug, 2026

Job description Hiring for TOP bpos in Bangalore Technical Support/VOICE Roles and Responsibilities

Handle customer queries v...
telesalesvoice process

Technical support Executive
WebTech Software Solutions 1.00 to 10.00 Years Vijayawada, RajahmundryRajahmundry, Kakinada, Nellore, Kurnool, Kavali, Tirupati, Amalapuram, Bangal 31 Aug, 2026

Job description Hiring for TOP bpos in Bangalore Technical Support/VOICE Roles and Responsibilities

Handle customer queries v...
telesalestechnical processtechnical supporttechnical voice processvoice processtechnical recruitment

Technical Support Advisor
WebTech Software Solutions 1.00 to 10.00 Years Vijayawada, RajahmundryRajahmundry, Kakinada, Nellore, Kurnool, Tirupati, Kavali, Amalapuram, Bangal 31 Aug, 2026

Job description Hiring for TOP bpos in Bangalore Technical Support/VOICE Roles and Responsibilities

Handle customer queries v...
desktop optimizationdesktop deploymentdesktop supporttelesalesvoice processremote desktop

Front Office Receptionist
Needs Ayurveda Private Limited 1.00 to 10.00 Years Vishakhapatnam, ChennaiChennai, Vellore, Pathanamthitta, Kollam, Shillong, Mumbai City, Jharsuguda, 31 Aug, 2026

Job description Role & responsibilities Perform and maintain daily opening and closing procedures. To welcome & Assist Customer on their arrival in centre. Take down cus...
officeequipmentfront office managementphone etiquettereceptionist activitiesdata entryguest service managementoperationsguest handling

Tele Sales Representative (Vadodara)
Paragon Solar Solution 1.00 to 10.00 Years Vadodara 31 Aug, 2026

Responsibilities - Make outbound calls to generate & qualify leads. - Explain solar solutions & address customer queries. - Schedule appointments with interested customers. - Achieve monthly sale...
Outbound callingLead generationSalesCustomer serviceAppointment scheduling

Sales Officer
Indics Solution 1.00 to 10.00 Years Mohali 31 Aug, 2026

Job Title: Sales Officer Field Sales Location: Mohali, Punjab Experience: Freshers & Experienced Candidates Education: Any Gra...
business developmentreal estate salesinsurance sales

Medical coding for Lifescience & Paramedical graduates
ACHIEVERS SPOT 1.00 to 10.00 Years Pondicherry, CoimbatoreCoimbatore, Chennai, Guntur, Nellore, Hyderabad, Thiruvarur, Sivaganga, Karur 31 Aug, 2026

Ct Us: HR LOKESHWARI hidden_mobile This Role is Open to Fresh Graduates with Excellent English Communication Skill...
biologybiochemistrybiotechnologybiomedical

Safety Officer
Boostup India Solution 1.00 to 10.00 Years Patna 31 Aug, 2026

### *IMPORTANT INSTRUCTIONS FOR CANDIDATES* * Candidates who do not possess the required qualification and relevant experience for the respective position are requested *not to apply or attend the...
Safety

Staff Accountant
DHANVANTARILOKASIRI BIOTECH PRIVATE LIMITED 1.00 to 10.00 Years Patna, MuzzafarpurMuzzafarpur, Bhagalpur, West Siang, Itanagar, Arunachal Pradesh, Nagaon, Italy, Hy 31 Aug, 2026

We are looking for an energetic Staff Accountant to manage our day to day financial operations. You will be responsible for maintaining a detailed record of financial transactions, data, and repo...
reportingpreparationanalysistaxbudgetprocessingriskauditinternalfinancialcontrols

Inside Sales Executive
NEWAGE TECH SOLUTION PRIVATE LIMITED 1.00 to 10.00 Years Pune, BangaloreBangalore, Noida, Chennai, Hyderabad, Gurugram, Mumbai City, Delhi 31 Aug, 2026

We are looking for a senior, target-driven professional who can independently manage the sales pipeline and build strong client relationships remotely. Key Responsibilities: - Generate and quali...
telesalescrmsalesforcepipeline managementnegotiationclient relationshipbusiness developmentcold calling

International Voice Process Executive
JOBGONIC PRIVATE LIMITED 1.00 to 10.00 Years Pune 31 Aug, 2026

We are hiringInternational Voice Process Executives / Customer Support Executivesfor our Pune location. Candidates with experience inInternational BPO, Internat...
customer satisfactioncustomer supportcustomer careinternational call centerinternational bpo

Office Administrator
AWINMO INDIA MARKETING PRIVATE LIMITED 1.00 to 10.00 Years Pune, BangaloreBangalore, Chennai, Noida, Hyderabad, Kolkata, Gurugram, Mumbai City, Delhi 31 Aug, 2026

We are looking for a reliableOffice Administrator.They will undertake administrative tasks, ensuring the rest of the staff has adequate support to work efficiently. Thetasks of the office admini...
purchaseofficedeskdatatravelfrontpowerpointreportsentryequipmentappointmentsschedulingcustomer serviceordersarrangementspatients

Office Admin & Client Servicing - Urgent Opening | Pune (Camp)
INFINITY SOLUTIONS 1.00 to 10.00 Years Pune 31 Aug, 2026

Job Description What is in it for you The role itself is an exciting mix of operational delivery and an opportunity to explore the entrepreneur in you....
back officeoffice administrationclient relationship management

Customer Care Representative
DIGITIDE SOLUTIONS LIMITED 1.00 to 10.00 Years Pune 31 Aug, 2026

Key Responsibilities

Handle inbound/outbound voice calls or email for resolving customer queries

Listen to and understand customer requirements

Pr...
outbound processcustomer careinbound processdomestic bpocustomer service

International Voice Process
CONVERSE PLACEMENT SERVICES INDIA PRIVATE LIMITED 1.00 to 10.00 Years Pune 31 Aug, 2026

Job Description International Voice Process Location: Pune Experience: 4 Years Process: International Voice / Customer Support Shift...
customer experienceinternational voice processcustomer relationship managementinternational voicecontact center operationscustomer complaintsinternational call centercustomer queriesus voice process

Client Success Executives (Nagpur)
Confidential 1.00 to 10.00 Years Nagpur 31 Aug, 2026

We are looking for a highly motivated and customer-focused Client Success Executives to join our growing US Healthcare Credentialing & Provider Enrollment team. This is a 100% client-facing role r...
customer servicecommunication skillsrelationship managementclient onboarding

Office Administrator
AWINMO INDIA MARKETING PRIVATE LIMITED 1.00 to 10.00 Years Noida, DelhiDelhi, Bangalore, Chennai, Hyderabad, Kolkata, Gurugram, Pune, Mumbai City 31 Aug, 2026

We are looking for a reliableOffice Administrator.They will undertake administrative tasks, ensuring the rest of the staff has adequate support to work efficiently. Thetasks of the office admini...
purchaseofficedeskdatatravelfrontpowerpointreportsentryequipmentappointmentsschedulingcustomer serviceordersarrangementspatients

Data Manager
AMULYA HERBS PRIVATE LIMITED 1.00 to 10.00 Years Noida, DelhiDelhi, Chennai, Idukki, Hyderabad, Kolkata, Gurugram, Thane, Kannur, Pune 31 Aug, 2026

Data Manager Our company is currently looking for an analytical professional who thrives on the chance to decipher data systems. As the data manager, you will oversee the devel...
teamworkcritical thinkingleadershipdata analysiscommunication skillscreative problem solvingproblem-solvingelectrical techniciandependability

Bank Reconciliation Specialist
CONVERSE PLACEMENT SERVICES INDIA PRIVATE LIMITED 1.00 to 10.00 Years Noida, Delhi 31 Aug, 2026

Bank Reconciliation Specialist EMEA, India Shared Service Centre Position Description Position Objective The Bank Reconciliation & Allocation Specialist is responsible for accurate and timely rec...
cash flowemeartrrecord to reportbalance sheetuk processgeneral ledgerreconciliationintercompany reconciliation

Maintenance Technician - Mohali Unit
DentCare Dental Lab 1.00 to 10.00 Years Mohali 31 Aug, 2026

DentCare Dental Lab Pvt Ltd, India Branch/Unit: DentCare Mohali unit Location: Mohali Minimum Qualification Diploma/ITI Electronics with 2 years Job description 1. Handling assigned work ord...
MechanicalplumpingElectricalBroad Technical Knowledge

Logistics Associate
FW FUTURESWINGS PRODUCTS & SERVICES (OPC) PRIVATE LIMITED 1.00 to 10.00 Years Mangalore, MysoreMysore, Hyderabad, Chennai, Bangalore, Purnia, Gurugram, Kolkata, Chittoor, Ahmedab 31 Aug, 2026

Logistics associates assist in the management of an organizations logistics systems. They coordinate the shipment and distribution of goods, inspect goods and materials, track shipments, manage i...
timedatacommunicationproblemmanagemententrydetailsattentionsolving

Customer Success Specialist
ODH DEVELOPERS PRIVATE LIMITED 1.00 to 10.00 Years Madurai, ChennaiChennai, Ambattur, Ethiopia, Moradabad, Qatar, South Africa, Jorethang, United Arab 31 Aug, 2026

Were looking for a proactive and customer-oriented Customer Success Specialist to join our dynamic team. In this role, youll be instrumental in onboarding new customers and ensuring they receive...
timecommunicationmanagementleadershipproblembudgetingorganizationalsolving

Telesales/Telemarketing Executive
DIGITIDE SOLUTIONS LIMITED 1.00 to 10.00 Years Thane 31 Aug, 2026

Job Overview We are looking for a goal-driven Outbound Telesales Executive to join our team. You will make outbound calls to prospective clients, present our products, and close...
salestelesalessales processinsurance salesdirect salesbpo sales

Customer Service Representative
DIGITIDE SOLUTIONS LIMITED 1.00 to 10.00 Years Navi Mumbai 31 Aug, 2026

Key Responsibilities

Handle inbound/outbound voice calls or email for resolving customer queries

Listen to and understand customer requirements

Pr...
blended processvoice processcustomer serviceoutbound callinginbound processcustomer care

Executive Assistant to MD
HARJAI COMPUTERS PRIVATE LIMITED 1.00 to 10.00 Years Mumbai City 31 Aug, 2026

Location - Malad Working days -5 days a week Roles and responsibilities:- Executive Support Manage the MDs calendar, appointments, meetings, and travel arrangements. Screen and prioritize email...
calendar managementcoordination skillstravel managementmomminutes of meetings

Customer Service Executive
Career Values Hiring For Banking Sector 1.00 to 10.00 Years Navi Mumbai, Mumbai CityMumbai City, Thane 31 Aug, 2026

Handle inbound calls from customers regarding their accounts, banking products, and services.

Assist customers with their banking-related queries and requests....
target-oriented approachactive listeningcross-sellingbanking process knowledgebanking knowledgeproblem-solvingcrm knowledge

Store Assistant- Malad
PES HR Services 1.00 to 10.00 Years Mumbai City 31 Aug, 2026

Key ResponsibilitiesMaterial Receiving & Issuing: Check incoming building supplies (like steel, cement, and finishing materials) against purchase orders and delivery challans, and issue them to s...
high rise buildingstore managementresidentialstoreassistant

Team Lead Operations
Transformplus 1.00 to 10.00 Years Navi Mumbai, Mumbai CityMumbai City, Pune, Thane, Hyderabad, Gurugram, Delhi 31 Aug, 2026

Hi We are looking forTeam Lead Operations -International Role Summary:- An experienced and highly motivated Team Lead to oversee Inbound Custome...
team handlingdashboardsbpoattritionpeople managementoperations managementsla managementkpishrinkage

Office Coordinator
HIGH DIVE INTERNATIONAL 1.00 to 10.00 Years Ludhiana 31 Aug, 2026

Follow office workflow procedures to ensure maximum efficiency

Maintain files and records with effective filing systems

Support other teams with various administrativ...
coordinationcustomer carecommunication skillsadministrationsupportcrmenglishoffice coordination

Field Sale Officer 35K Monthly
ATS Infovision Hiring For BFSI 1.00 to 10.00 Years Ludhiana, ChandigarhChandigarh, Jalandhar, Delhi, Patiala, Varanasi, Noida, Lucknow, Gurugram, Farid 31 Aug, 2026

Dear Candidates , We are a leading Job Consultancy and presently Hiring for BFSI Sector for Filed sales jobs Package is upto 35000 per Months i.e. UPTo 4.00 Lakhs per annum Along with The salar...
agency developmentlife insuranceinsurancedirect salesagency salessalesfield salesagency channel

Deputy Area Manager sourcing (IMF Channel | Life Insurance) salary 5.5La
Niyukti Management Consultants Hiring For Niyukti Management Consultants 1.00 to 10.00 Years Lucknow, KanpurKanpur, Varanasi, Delhi, Kolkata, Gurugram, Pune, Ludhiana, Bhopal, Guwahati 31 Aug, 2026

Were Hiring Deputy Area Manager (IMF Channel | Life Insurance) Industry: Life Insurance life insurancechief business managerassistant branch managerdistribution managerassociates partner sourcingunit sales managersr.agency manageragency managersr.sales manager

Agronomic and Manufacturing Research Project Lead
BEMCON ENGINEERING PRIVATE LIMITED 1.00 to 10.00 Years Lucknow, MirzapurMirzapur, Australia, Austria, Asansol, Ajmer, Nigeria, Odisha, Poland, Uttarakhand, 31 Aug, 2026

Short term research or technical activity to improve existing processes in operations or in seed production or Quality Control, like help design, implement, and analyze, field ...
research analysisquality controlprocess quality

Marketing Operations Manager
SAIKOR SECURITY TRAINING AND SERVICES PRIVATE LIMITED 1.00 to 10.00 Years Thiruvananthapuram, BahrainBahrain, Oman, Philippines, Nepal, North Korea, Malaysia, Gurugram, Mumba 31 Aug, 2026

Were seeking a Marketing Operations Manager to join our rapidly growing team. In this role, youll spearhead the optimization of our marketing operations, from technology implementation to lead m...
test managementperformance test managementbom managementtest engineeringtest process developmenthp performance centerengineering procurementtest program developmenttest execution

Front Office Receptionist
Needs Ayurveda Private Limited 1.00 to 10.00 Years Kollam, ThiruvanananthapuramThiruvanananthapuram, Mumbai City, Bangalore, Bhiwani, Bokaro, Kolkata, 31 Aug, 2026

Job description Role & responsibilities Perform and maintain daily opening and closing procedures. To welcome & Assist Customer on their arrival in centre. Take down cus...
guest handlingoperationsfront office managementequipmentcustomer serviceguest service managementreceptionist activitiesphone etiquetteofficemessage takingreception call services

Marketing Operations Manager
HAVEN ENGICON PRIVATE LIMITED 1.00 to 10.00 Years Idukki, KannurKannur, Oman, United Arab Emirates, Egypt, Ahmedabad, Bhubaneswar, Bangalore, Cuttack, 31 Aug, 2026

Were seeking a Marketing Operations Manager to join our rapidly growing team. In this role, you ll spearhead the optimization of our marketing operations, from technology implementation to lead ...
inventory controlpayrollindustrial cleaningsafety regulationsquality standardsoffice buildingsfloor caresafety procedures

Data Manager
AMULYA HERBS PRIVATE LIMITED 1.00 to 10.00 Years Idukki, KannurKannur, Gurugram, Chennai, Noida, Hyderabad, Kolkata, Thane, Pune, Delhi 31 Aug, 2026

Data Manager Our company is currently looking for an analytical professional who thrives on the chance to decipher data systems. As the data manager, you will oversee the devel...
teamworkcritical thinkingleadershipdata analysiscommunication skillscreative problem solvingproblem-solvingelectrical techniciandependability

Sales Telecaller
FLEECA INDIA PRIVATE LIMITED 1.00 to 10.00 Years Jaipur 31 Aug, 2026

Make outbound calls to prospective customers. Explain products and services to customers effectively. Generate and qualify leads through telecalling. Follow up with interested customers and close...
communication skillscalling

Sales Trainer
ACOLYTE TECHNOLOGIES PRIVATE LIMITED 1.00 to 10.00 Years Jaipur, GujaratGujarat, Hyderabad 31 Aug, 2026

Job Description Sales Trainer
Company: StartupFlora Position: Sales Trainer Locations: Ahmedabad | Jaipur | Hyderabad CTC: high performance sales teamssales leadership trainingsales training

Openings for Customer Support Executive
Square Business Services Pvt Ltd 1.00 to 10.00 Years Hyderabad 31 Aug, 2026

Job Description Customer Support Executive (Voice Process) Company: Square Business Services Pvt. Ltd. Location: Begumpet, Hyderabad Walk-In 27/08/2026Thursday Job Type: Ful...
englishhindi

Equity Dealer
Geek Find 1.00 to 10.00 Years Hyderabad, ChennaiChennai, Mumbai City, Coimbatore 31 Aug, 2026

We are hiring Equity Dealer HNI / UHNI Desk

Job Description
We are looking for an experienced Equity Dealer to join our HNI/UHNI Desk. The role involves provid...
hni acquisitiontrading deskstock brokingequity brokinghni client handlingderivatives tradingcapital market

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answering incoming calls Job Openings

Contact Person : 88,00,91,33,67 Renu Mam

Job description Hiring for TOP bpos in Bangalore Technical Support/VOICE Roles and Responsibilities Handle customer queries v... technologynon voicetechnical helpdesktechnical supporttechnical voice processtechnology transfer

Job description Hiring for TOP bpos in Bangalore Technical Support/VOICE Roles and Responsibilities Handle customer queries v... customer supporttechnical processtechnical recruitmenttechnical supporttelesalestechnical voice process

Job description Hiring for TOP bpos in Bangalore Technical Support/VOICE Roles and Responsibilities Handle customer queries v... telesalestechnical recruitmenttechnical processtechnical supportcustomer supporttechnical voice process

Job description Hiring for TOP bpos in Bangalore Technical Support/VOICE Roles and Responsibilities Handle customer queries v... telesalesvoice process

Job description Hiring for TOP bpos in Bangalore Technical Support/VOICE Roles and Responsibilities Handle customer queries v... telesalestechnical processtechnical supporttechnical voice processvoice processtechnical recruitment

Job description Hiring for TOP bpos in Bangalore Technical Support/VOICE Roles and Responsibilities Handle customer queries v... desktop optimizationdesktop deploymentdesktop supporttelesalesvoice processremote desktop

Hi We are looking forTeam Lead Operations -International Role Summary:- An experienced and highly motivated Team Lead to oversee Inbound Custome... team handlingdashboardsbpoattritionpeople managementoperations managementsla managementkpishrinkage

Job Description Sales Trainer

We are hiring Equity Dealer HNI / UHNI Desk

Job Description

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Job description Hiring for TOP bpos in Bangalore Technical Support/VOICE Roles and Responsibilities

Handle customer queries v...
technologynon voicetechnical helpdesktechnical supporttechnical voice processtechnology transfer

Job description Hiring for TOP bpos in Bangalore Technical Support/VOICE Roles and Responsibilities

Handle customer queries v...
customer supporttechnical processtechnical recruitmenttechnical supporttelesalestechnical voice process

Job description Hiring for TOP bpos in Bangalore Technical Support/VOICE Roles and Responsibilities

Handle customer queries v...
telesalestechnical recruitmenttechnical processtechnical supportcustomer supporttechnical voice process

Job description Hiring for TOP bpos in Bangalore Technical Support/VOICE Roles and Responsibilities

Handle customer queries v...
telesalesvoice process

Job description Hiring for TOP bpos in Bangalore Technical Support/VOICE Roles and Responsibilities

Handle customer queries v...
telesalestechnical processtechnical supporttechnical voice processvoice processtechnical recruitment

Job description Hiring for TOP bpos in Bangalore Technical Support/VOICE Roles and Responsibilities

Handle customer queries v...
desktop optimizationdesktop deploymentdesktop supporttelesalesvoice processremote desktop

Hi We are looking forTeam Lead Operations -International Role Summary:- An experienced and highly motivated Team Lead to oversee Inbound Custome...
team handlingdashboardsbpoattritionpeople managementoperations managementsla managementkpishrinkage