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Responsible in creating forecasts, scheduling, capacity planning and other workforce reports requested. Responsible with coordinating with operations, MIS and Real time analysts on a weekly basis on s...
on sitems officemicrosoft excelproblem solvingspecial projectscapacity planningworkforce managementcontinuous improvementmis
Overall Purpose
This role is a lead technical consultant for Consilium s professional services, primarily in the area of Cisco CCE (Contact Center Enterprise) technologies...
sqlformssalescustomer relationsplsqlstatements of workenvironmental impact assessmentcall routingsales supporttest strategyuser trainingknowledge baseproblem solvingsolution designchange requestscustomer supporttechnical designcorporate eSupport and Troubleshooting skills on Avaya s87xx media servers, Recording Solutions (Nice or Verint), Call Management System (CMS), AES (CTI server), Knowledge on SIP technology (Session manager/ S...
call flowmodular messagingtroubleshooting skillscmstdmicmvoice networkingacdmanagement systemprocess complianceivrmedia serversitil frameworksippatch managementaescall managementcdrJob Opening Details back to list Reference Code: RRF004700 Job Title: Verint Architect Category: Minimum 10+ year experience in Verint WFO products, DPA, and Speech Analytics with go...
life cyclesystems designneeds analysisspeech analyticsbusiness systemswfmrmgacdwfocloudemaildesigntimingtrainingbusinessanalysisanalyticsconsultingavayaverintMandatoryskills -
Mandatoryskills -
Mandatoryskills -
About Accenture: Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, w...
javajavascriptsqlcustomer relationshtmllife cyclelow latencycall managerbusiness processpatch managementincident managementsoftware engineeringprofessional serviceswfmiptvizuccecall centerGreetings !! Opening for Software developer for PAN India location. Roles and Responsibilities 3+ years only 1) Angular JS 2)Genesys 3)Java Full Stack Tech Lead 4...
javascriptacademicsapplicationsenoviajqueryautomationsqlsql serverangular jspantableaujoiningsoftwaremaximoreportinghtmlangularlesswelfaretoworkJob Opening Details back to list Reference Code: SR414 Job Title: Lex/Polly Consultant Category: Start Date: Need Immediate Joiners Location: Bengaluru/Chennai/Hyderabad (Remote Till...
software developmentwork effectivelydesign patternscommunication skillscontact center technologyfield salescontact centercomputer sciencecontact centersoperating modelshandson technicalcall centerGreetings !! Opening for Software developer for PAN India location. Roles and Responsibilities 3+ years only 1) Angular JS 2)Genesys 3)Java Full Stack Tech Lead 4...
javascriptacademicsapplicationsenoviajqueryautomationsqlsql serverangular jspantableaujoiningsoftwaremaximoreportinghtmlangularlesswelfaretoworkJob Opening Details back to list Reference Code: SR414 Job Title: Lex/Polly Consultant Category: Start Date: Need Immediate Joiners Location: Bengaluru/Chennai/Hyderabad (Remote Till...
software developmentwork effectivelydesign patternscommunication skillscontact center technologyfield salescontact centercomputer sciencecontact centersoperating modelshandson technicalcall centerJob Opening Details back to list Reference Code: SR414 Job Title: Lex/Polly Consultant Category: Start Date: Need Immediate Joiners Location: Bengaluru/Chennai/Hyderabad (Remote Till...
software developmentwork effectivelydesign patternscommunication skillscontact center technologyfield salescontact centercomputer sciencecontact centersoperating modelshandson technicalcall centerJob Opening Details back to list Reference Code: RRF004554 Job Title: Verint Engineer Category: Implementing Verint WFM, DPA, and Speech Analytics solutions Good integration experien...
contact centerspeech analyticscommunication skillswfmawsrmgacdemailanalyticsintegrationcommunicationACDWorkforce ManagementavayaverintAbout Accenture: Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, w...
call manager expressdisaster recovery planningcisco iptcisco ipcclife cyclecisco voicework ordersitil processcall manageripcc expresscontact centerdisaster recoverycall center
Overall Purpose
This role is a lead technical consultant for Consilium s professional services, primarily in the area of Cisco CCE (Contact Center Enterprise) technologies...
sqlformssalescustomer relationsplsqlstatements of workenvironmental impact assessmentcall routingsales supporttest strategyuser trainingknowledge baseproblem solvingsolution designchange requestscustomer supporttechnical designcorporate eMonitor real time contact centre performance for SL, AHT, Queue monitoring, agents skilling, and Adherence
Job Opening Details back to list Reference Code: RRF004395 Job Title: Cisco Architect Category: - Uses knowledge of technology, products, and services to build UC, CC and WFO solutio...
analytical skillscisco ucscall managerstorage solutionssecurity certificationdata privacycontact centersecurity compliancecloud securitydata centerproduct differentiationapplication integrationbusiness requirementsManagement Trainee, Workforce Management Responsibilities:
About Accenture: Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, w...
call managerinbound callscontact centercustomer servicepatch managementclient interactioncommunication skillsprofessional servicescustomer satisfactiontechnology operationsinformation technologycall centerCandiate should be able build Customer Requirements Documents (CRDs), High and Low level designs (HLD, LLD), Integration and acceptance test plans, Assessment reports and other documents needed for co...
sqlsql servermysqlcustomer relationstroubleshootingcisco unified communicationsdata centersocial mediacontact centerbusiness unitsnetwork monitoring
Overall Purpose
This role is a lead technical consultant for Consilium s professional services, primarily in the area of Cisco CCE (Contact Center Enterprise) technologies...
sqlformssalescustomer relationsplsqlstatements of workenvironmental impact assessmentcall routingsales supporttest strategyuser trainingknowledge baseproblem solvingsolution designchange requestscustomer supporttechnical designcorporate edgm-wfm in chennai You will consult with local managers, project managers and other key players to define WFM requirements to meet program metrics....
financial servicesproject managersbusiness processworkforce planningworkforce managementfortune 500process managementgreen beltproject staffingsix sigmaOur mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours. About this role Project management resource responsible for managing ...
deliveryjavamusic makingrisk managementcall flowcustomer servicereportingcustomer relationscontact centerproject managementproject deliverycall routingleading meetingscall centerJob Opening Details back to list Reference Code: RRF004395 Job Title: Cisco Architect Category: - Uses knowledge of technology, products, and services to build UC, CC and WFO solutio...
analytical skillscisco ucscall managerstorage solutionssecurity certificationdata privacycontact centersecurity compliancecloud securitydata centerproduct differentiationapplication integrationbusiness requirements
Permanent Job | Speech Analyst-Quality Analyst| MNC | Mumbai Excellent communication skills and be able to communicate clearly and effectively with all levels within the organization...
analyticsqualitytest casesquality analysiscustomer relationsspeech analyticscommunication skillsleancommunicationanalysisauditingresumesix sigmacalibrationverintcall centerTo Involve in Design, build, run (L3 support) & engineering activities for Cisco contact center and ecosystem portfolio Design & BUILT :: Ensure technical lead f...
low level designroot cause analysiscontact center expressms sqlcall flowroot causedata centervoice portallevel designdata analyticscontact centercall centerProject Manager - Telecom Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our cus...
customer relationsproject managementcontact center technologyip pbxsocial mediaclient serverdeliveryjavasystem designit servicesvoice mailreportingDear Candidate, Greetings of the day! We are Hiring for Media Recording Consultant - India Description The GCB5 role of the Media Recording Consultant - is as a ...
voiceivrgenesysrecordingcall audittelephonyverintivr recordsglobal mediacall recordscall recordingmedia recording
About the Role
Real Time Analysts are a key component of the success Ubers Community Operations teams and responsible for assisting our Hyd COEs in achieving SLA and Sched...
schedulingslacustomer relationsmanagementreal time analysisdata managementproblem solvingworkforce managementverbal communicationwfmlessexcelbasicbonusanalysisholidaysscheduleavayacsrverintDescription: Role: Avaya L3 Support Engineer Years of Experience: 10-13 years Work Location: Chennai Type: Permanent Skillset Deep Experience in Avaya core prod...
service providersip phonestelcomlspcmsexternal auditaessoundsipesstdmh.323rtpcircuitmedia gatewaysdspcall flowverintavayal3 supportNetEnrich, is a partner of Ingram Micro to deliver the Ingram Seismic Global NOC service to VARs in the U.S. and Canada from its Network Operations Centers (NOC) located in the US, Japan and India. A...
java automation mss cms asa ssh linux cmm cdr noc irtualmachines avayaaura monitoringtools customerrelations callcenter contactcenter networkoperations voicemailSupport and Troubleshooting skills on Avaya s87xx media servers, Recording Solutions (Nice or Verint), Call Management System (CMS), AES (CTI server), Knowledge on SIP technology (Session manager/ SBC...
missales customer relationscustomer service deliverycall flow media serverscustomer focus Must L Haves:
1. Bachelor Degree Mandatory,
2. 5+ Years.
3. Need To Be From A Contact Centre Enviornment Or Need To Know Troubleshooting Of Voip Or Verint Products Ex...
NetEnrich, is a partner of Ingram Micro to deliver the Ingram Seismic Global NOC service to VARs in the U.S. and Canada from its Network Operations Centers (NOC) located in the US, Japan and India. A...
java automation mss cms asa ssh linux cmm cdr noc irtualmachines avayaaura monitoringtools customerrelations callcenter contactcenter networkoperations voicemail
Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours. Why this role matters The role holder is responsible for the deploy...
lansite visiowan on the trainingweb services text analyticsuser management network ser
In this role you will be instrumental in identifying and developing solutions that drive work load reduction, improved Contact Rate, and overall goal attainment across Customer Service. This...
acquisitionbusiness strategy clusteringdirect mail directioncall center operations call centerdata miningShift - US Cab - One side The list of core platforms include: O Cisco, Avaya , Pure cloud contact center, Oracle Acme SBCs O Nice, Verint QM and compliance Recording o Omni Channel platform co...
ip telephonycontact center sip cabtdm chatucce omniniceCompany: Infosys Limited India Job ID/Ref Code: Inf_EXTERNAL_10044356_1 Skill(s): Genesys, Inbound & Outbound Calls Experience Range: Mid Level Primary Location: software quality assuranceweb application development web servicesweb application software qualityquality assurance jquerysql se
As a billable consultant, you will work both independently and in partnership with consultants from other regions. You will be engaged in performing or assisting in following activities: Ownership or...
sales sap rojectmanagement whitepapers ciscounifiedcommunications leveldesign faxserver siptrunking casestudies linuxserver customerrelationsJOB RESPONSIBILITIES
Provide Pre Sales support to Servion Sales, for the Cisco line of Business specific to Contact Center Technologies. Involves a) Collecting requirements, understanding the overall business and expectat...
presales sales business portfolio webex architecting roductportfolio ciscovoice salessupport businessrequirements key salesforcedevelopment nationalaccounts contactcenterProvide Pre Sales support to Servion Sales, for the Cisco line of Business specific to Contact Center Technologies. Collecting requirements, understanding the overall business and expectations of the...
cisco voicesales support product portfoliobusiness requirements saleswebex presalesbusinessProvide Pre Sales support to Servion Sales, for the Cisco line of Business specific to Contact Center Technologies. Involves a) Collecting requirements, understanding the overall business and expectat...
presales sales business portfolio webex architecting roductportfolio ciscovoice salessupport businessrequirements key salesforcedevelopment nationalaccounts contactcenterProvide Pre Sales support to Servion Sales, for the Cisco line of Business specific to Contact Center Technologies. Collecting requirements, understanding the overall business and expectations of the...
cisco voicesales support product portfoliobusiness requirements saleswebex presalesbusinessProvide Pre Sales support to Servion Sales, for the Cisco line of Business specific to Contact Center Technologies. Involves a) Collecting requirements, understanding the overall business and expectat...
presales sales business portfolio webex architecting roductportfolio ciscovoice salessupport businessrequirements key salesforcedevelopment nationalaccounts contactcenterCisco UCCE L2 Support Provide Remote Technical Support UCCE/UCCH contact center platforms at global customer sites and also hosted in IDCs Remote troubleshooting, problem isolation and resolution S...
ciscocallmanager callflow ciscoipcc ciscovoice callmanager contactcenter changemanagement writtencommunication remotetroubleshooting im ivr cvp voip cucm ucce ipcc sound verint echnicalsupp testinSr. Technical Consultant Role : Ability to handle customer telecom infrastructure and Administration & troubleshooting of Avaya IPT/ Contact center devices. Key Spoc and Skillset for System Admini...
environment sales delivery sap allflow impact360 rootcauseanalysis avayacms msoffice msproject rootcause msvisio windowsserver iptelephony contactc msofficesuite avayaaura customerrelations© 2019 Hireejobs All Rights Reserved